Welcome

Our welcome guide covers important information you and your family will need when you come to Yale-New Haven Hospital — directions, visiting hours, food services and hospital policies on issues such as safety and privacy. You will receive a copy when you are admitted, or you may download it here.

Patient admission

Information about patient admission to Yale-New Haven Hospital, Yale-New Haven Children's Hospital and Yale-New Haven Psychiatric Hospital including answers to common questions such as where to check in, what to bring and how to handle financial arrangements

Medical services

From AIDS care to women's health, Yale-New Haven Hospital and its clinics provide a full continuum of diagnosis, treatment and rehabilitation services.

Request for medical records

Information for patients treated at Yale-New Haven Hospital, Yale-New Haven Children's Hospital or the Yale-New Haven Psychiatric Hospital on how you can request a copy
of your medical records

Visitor information

Visiting hours and policies, as well as information about parking and other services of use to visitors.

Patient Rights and Responsibilities

Patients of Yale-New Haven Hospital have specific rights and responsibilities related to their medical care. Find out more.

Patient Safety

Yale-New Haven Hospital’s goal is to provide excellent, safe patient care. We believe it is important for you and your family to be involved in your own care and safety. Find out more

Medical Information Card

The Medical Information card contains space for basic medical and personal information needed when you or your loved one comes to the hospital. Download a copy in English or Spanish,
fill it out and keep it with you.

Religious Ministries

The department of religious ministries at Yale-New Haven Hospital provides spiritual care to patients, their families and friends. An interfaith chapel is open 24 hours a day and is home to services on Sundays.

Patient education

The following patient education modules will help you learn what to expect when undergoing certain procedures at Yale-New Haven Hospital.

• Hysterectomy

Drug information

Resources for patients, medical professionals and the public on drugs (as well as common herbals) and their use.

Support groups

Social Work facilitates many groups for patients and their families. They have also compiled information on dealing with trauma, grief and bereavement

Communication with persons who are deaf or hard of hearing

Yale-New Haven Hospital provides interpreting services and/or special equipment, to our deaf or hard of hearing patients (and their companions). These provisions are free of charge. Staff will request communication aids and services as soon as the need for such services is determined.

The hospital has a Deaf and Hard of Hearing Services Coordinator on staff during regular business hours. Additionally, we employ the services of outside agencies to provide both in-person and video remote interpreters. TTYs, assistive listening devices, volume-controlled telephones and pictographs are also available. For more information about these services, please call (203) 688-8159, TTY or E-mail.

Interpreter services

Yale-New Haven Hospital believes that all patients and their families deserve clear and accurate communication about their health care. Interpreter services are available 24 hours a day for anyone needing communication assistance. To help ensure a smooth hospital stay, please let your doctor and admitting account representative know in advance about your communication needs. If you need an interpreter while in the Hospital, please inform your patient care provider.

May we be of assistance?

Potential, current or former patients who have questions, concerns or unmet needs involving Yale-New Haven can contact Patient Relations during normal business hours at (203) 688-3430. After hours and on weekends and holidays, please call the Patient Assistance Line at (203) 688-2333. At any time, you may contact us via E-mail.

Last revised: November 6, 2008 (jy)

Home page URL: http://www.ynhh.org

All information is intended for your general knowledge and is not a substitute for medical advice or treatment for specific medical conditions. You should seek prompt medical care for any specific health issues and consult your physician before starting a new fitness regimen.