As a destination hospital, Yale-New Haven continues to care for a growing number of patients; both for the primary communities served as well as for referral services such as heart failure, solid organ transplants and various cancers. Despite decreases in hospital admissions throughout the State, Yale-New Haven Hospital volume continued to grow, with nearly 57,500 inpatient discharges and 638,000 outpatient encounters this year. The average daily census increased by 35 patients a day, with record single day census of 1,021 patients. Contributing to this historically high volume was the new Y-Access physician transfer center, which allows a physician to make complete arrangements to transfer a patient with one call.
After an extensive due diligence review, YNHH and the Hospital of Saint Raphael (HSR) signed a definitive agreement for YNHH to purchase the assets of HSR. The agreement addresses financial issues for HSR and allows YNHH to increase its patient care capacity almost immediately, while avoiding a more than $400 million investment in a new patient care building. It offers a unique opportunity to enhance quality and strengthen access to care in the most cost efficient manner possible. The transaction, currently under review by the Federal Trade Commission, the State Attorney General and the Connecticut Office of Health Care Access, has won widespread community support.
In addition, YNHH submitted a Certificate of Need to the Office of Health Care Access [approved in December 2011] to integrate the pediatric beds at Bridgeport Hospital with Yale-New Haven Children's Hospital (YNHCH). YNHCH also changed its model of care for pediatric patients from an age-based to a diagnosis-based model to provide a supportive environment for patients and families and new pediatric transplantation and short stay units were opened. YNHCH partnered with Connecticut Children's Medical Center to create the only pediatric cardiac surgery program in the state of Connecticut. Other noteworthy clinical program enhancements this year included heart and vascular services, oncology, organ transplantation, ophthalmology and otolaryngology.
To improve access to care for area residents, YNHH added new ambulatory sites, planned new partnerships and explored other areas of growth. The hospital opened new Temple Radiology offices in East Haven and West Haven, an urgent care center in East Haven, a cardiac rehabilitation center in Branford and an outpatient physical and occupational therapy office in Guilford.
YNHH remained focused on providing an exceptional patient and family experience and increased its overall patient satisfaction score this year. Staff collaborated with patients and families to advance patient and family centered care initiatives to improve patients' experiences and increase their involvement in their care. There are now five patient and family advisory councils: adult, pediatrics, cancer, newborn special care and behavioral health.