Dear friends and colleagues,
2010 was a remarkable year for Yale-New Haven Hospital (YNHH) in many ways. We had record demand for our services, completed the occupancy of Smilow Cancer Hospital, enhanced our service line offerings and, at a time when unemployment continued to challenge our country and state, we added jobs. Further, the achievement of very specific goals in the areas of patient care, safety and clinical quality and service enhancement were supported by our strong financial performance and a continued commitment to our community.
Yale-New Haven Hospital experienced record demand this year — an historic high of 56,620 inpatients. This demand is likely to continue to grow as the state of Connecticut's population ages and, thanks to advances in medical science and practice, more people live with diseases that were previously less treatable.
The challenge for YNHH is to continue to provide extraordinary care to more people while payments for care level off or decline as state and federal budgets attempt to address significant deficits. As a result, we must change some of the ways in which we provide care while continuing to focus on enhanced patient care quality and safety, growing our service offerings, serving as both the provider and employer of choice, and operating in a fiscally sound manner.
YNHH was one of just a few hospitals in the country to be highly rated by the Centers for Medicare and Medicaid (CMS).
U.S. News & World Report ranked us among the best in the country in the 2010 America's Best Hospitals list.
YNHH received employer of choice awards this year, including recognition as one of "100 Best Companies for Working Mothers."
YNHH continued to invest time and resources to evaluating and meeting the needs of the community.
Yale-New Haven Hospital stayed ahead of negative industry trends and ended the year with a 5 percent operating margin.
Together we have advanced our hospital's services and accomplished strong results.