Coaching program enhances communication

Coaching program enhances communication

For the past three years, Yale-New Haven Hospital's leadership coaching program has helped managers enhance their listening skills and interactions with employees during rounds.

With the goal of having every manager receive coaching, the hospital plans to expand the program from 34 to 50 leadership coaches who will rotate among the York Street, Saint Raphael and Bridgeport campuses, Shoreline Medical Center, Temple Medical Center and other locations.

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Employees hospital-wide help orchestrate the gift of life

Employees hospital-wide help orchestrate the gift of life

When a potential donor organ becomes available at Yale-New Haven Hospital, employees from many departments spring into action, working together in a well-orchestrated effort to ensure precious organs reach those who need them as soon as possible.

The process begins with staff and physicians caring for the patient, who contact the New England Organ Bank (NEOB) when organ donation is possible. A specially trained NEOB representative talks with the patient's family about donation.

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