Patient Experience puts patients at the center of their care

Patient Experience puts patients at the center of their care

For the past five years, the Service Excellence program at Yale-New Haven Hospital has provided a framework that has allowed employees to improve how they care for patients and families, welcome visitors, and support one another as they create a positive experience for the thousands of inpatients and outpatients the hospital sees each year.

The fruits of the labors of Service Excellence were evident in last year's patient satisfaction scores that translated into a successful PIP payout for employees. But well before the final results were published, YNHH was at work on taking Service Excellence to the next level and that next level is called the Patient Experience.

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Lights! Camera! Epic!

Lights! Camera! Epic!

For the York Street Campus, the Epic go-live is less than a month away and employees continue to prepare at an intense pace to ensure a smooth implementation on Friday, February 1. The Epic Team has prepared a series of 2-minute or less videos easily available on the Epic go-live site. The "stars" of the videos come from the three Yale New Haven Health System hospitals and are effective advocates for the real-life advantages of the Epic system.

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