YNHH announces fifth class of Service Excellence Heroes

YNHH announces fifth class of Service Excellence Heroes

From nearly 300 nominations from Yale-New Haven's growing network of employees, the hospital's Heroes Nominating Committee, Human Resources, the candidates' managers and the Senior Operating Group have chosen 16 of the hospital's finest to be members of the fifth class of Service Excellence Heroes.

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Members of the 5th class of Service Excellence Heroes

• Anna Andreozzi, RN, clinical programs manager, TakeHeart Cardiovascular Health Center
• Maria Batick, business associate, HVC Cardiac Intensive Care Unit
• Michael Bennick, MD, medical director, Patient Experience
• Kathleen Brady, RN, Labor and Birth
• Domenico Cifarelli, patient transport associate, Patient Transport
• Mary Cleary, RN, coordinator, Nurse Education, Staff Development
• Candace Davies, respiratory therapist, Respiratory Care
• Fernando Gonzalez, environmental services associate, Environmental Services


• Albert Hilger, environmental associate, Adult PACU
• Steyfanie Hudgens, PCA, Maternity Services 
• Patricia Lequire, admitting associate, PFAS
• Griserl Nieves-Sterling, secretary, Smoking Cessation Program
• Kevin O’Brien, volunteer, Voumteer Services, and patient and family advisor, YNHH Patient and Family Advisory Council
• Maureen Raucci, RN, patient service manager, Medical Oncology
• Michelle Tate, ambassador, Food and Nutrition Services
• Karen Zrenda, coordinator, Family Resource Program, YNHCH

Every employee can reduce the cost per discharge — a 2014 PIP goal

Every employee can reduce the cost per discharge — a 2014 PIP goal

In the course of their normal work day, many employees do not see or directly care for a patient. However, a new PIP goal for 2014 involves reducing what is called the "cost per equivalent discharge" and every employee can influence that cost.

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