Shoreline Surgery Center wins quality award for third straight year
The Shoreline Surgery Center (SSC) was awarded the prestigious APEX Quality Award for the third consecutive year. The APEX — Attributes for Patient Excellence — Award measures patient satisfaction in free-standing ambulatory surgery centers across the U.S. and recognizes organizations which demonstrate the highest level of excellence in patient satisfaction.
Holding the APEX awards the Shoreline Surgery Center has won in each of the past three years are (l-r): Steven J. Bessette, administrator, SSC; Robin A. Stephens, RN, nurse manager, SSC; and Dr. Richard Stahl. Unavailable for photo was Cindy Woods, RN, nurse manager, Post-Anesthesia Care Unit.
Only 46 facilities out of more than 400 received the award this year, and SSC is one of only two in Connecticut to be recognized. CTQ, a national company, conducts the surverys and makes the awards.
To be eligible for the award, facilities must exceed the 85th percentile of their peers' overall scores, meet a minimum of survey responses and be measured in all key performance indicators for their market. In August, SSC scored a record 96.1 percent in overall patient excellence.
"Receiving the APEX Award for the third year in a row is a remarkable achievement and reflects the enormous dedication and skills of our staff who clearly exceed the expectations of our patients every day," said Richard Stahl, MD, vice president, Ambulatory Services Division, who notes that 40 employees work in SSC, which sees more than 3,600 patients a year. More than 50 surgeons and physicians treat their patients at the SSC.
"In the ambulatory setting, we care for patients for only a short time so we have a limited window in which to make their stay with us memorable and pleasant," said Dr. Stahl. "Our staff members are skilled in assuring that our patients and their families get superb care and the APEX reflects their successful efforts."
One of two surgery centers in the Shoreline Medical Center, the Shoreline Surgery Center is a multispecialty surgery center that specializes in orthopedics, podiatry, pain management and ophthalmology.