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YNHH yellow jackets create buzz at Service Excellence conference

YNHH yellow jackets create buzz at Service Excellence conference

At the recent Service Excellence conference, a collaborative team of Yale-New Haven staff won first prize for creating a folder that is given to all inpatients upon admission. It is designed to hold the patient's information on his or her medications and personalized discharge instructions. The cover is a bright yellow that makes it easy to find. Some of the staff who contributed to creating the folder and the information that will go in it are (l-r): Lisa Rioux, RN, patient service manager (PSM), General Medicine (10-7); Debora Lindewall-Matto, RN, PSM, General Medicine (5-5); Liz O'Mara, RN, PSM, Women's Services; Nigjar Polat, PharmD, medication safety coordinator, Pharmacy Services; Maureen Raucci, RN, PSM, Medical/Oncology; and Will Cushing, PA, Hospitalist Service.