For newly minted Yale-New Haven Hospital employees on the Saint Raphael Campus, Wednesday, September 12 was almost like every other day — except for the senior leaders gathered at the main entrances giving out YNHH lanyards, the teams of employees in the parking garage ensuring that employees' badges would get them in and out, and the new signage indicating patients, visitors and employees were now at Yale-New Haven Hospital.
What many employees did not see were the behind-the-scenes efforts to migrate the former HSR web site information into the YNHH web site at ynhh.org at 12:01 a.m. Starting at midnight, the command center was fully staffed to answer questions and solve the inevitable problems that arise in an undertaking that involves combining two hospitals into one 1,541-bed hospital that could not miss a beat in providing high-quality, safe patient care on two campuses.
"Prior to Day One, managers from both campuses did significant work to ensure readiness and develop the plans that will carry us through Day 100 and beyond," said Richard D'Aquila, president and COO. "On Day One, we enjoyed the fruits of our labor because so many things went smoothly. This integration is — and will continue to be — a tremendously complex integration but we have dedicated, smart people laying the blue print for our success."
D'Aquila and Paul Patton, vice president, Human Resources, and a member of the on-site leadership team, actually started Day One at 12:05 a.m., rounding on patient care units.
On the Surgical Intensive Care Unit, they were guests at a "transition celebration" in which nurses and staff put written memories of the Hospital of Saint Raphael into a bag and the ideas they are going to bring forward to the new hospital in another. After midnight, the nurses changed from their HSR uniforms into their new royal blue YNHH uniforms.
"This moving celebration reflected the appreciation staff members have for the Hospital of Saint Raphael legacy and how they are going to build on that legacy for patients of the new hospital," said D'Aquila. "This is a prime example of the thoughtful, supportive employees who love their work and are going to make this transition a success for each other — and for our patients."
Betty Palmucci, RN, Care Management, was smiling as she used her new YNHH badge to swipe in on Day One.
"This transition is exciting because we will experience changes and we are going to be working with different professionals," she said. "It is wonderful that we are going to be able to continue to provide the level of care to our patients that we have for so many years."
Slideshow: T-shirt Giveaway
On Day Three — also called “Day T” — managers and members of the Mutual Respect Committee gave away Healthier Together T-shirts on both campuses. Click the photo at right for a slideshow