Yale-New Haven Hospital's York Street Campus go-live date of Feb. 1 is fast approaching and its super users — the employees who will provide at-the-elbow support for users within their department, clinic or practice — are beginning to get on board ...
(Above, Katherine Tucker (left), APRN, and Julie Amodio, RN, discuss future training with Epic consultant Pranjal Shah at a recent super user orientation.)
Drawn from clinical departments throughout the hospital, more than onethird of York Street's 600 super users have had their initial orientation and have started their series of courses and 20 hours of role-based training — receiving it both online and in the classroom.
They will train through December and then just before go-live, they will take refresher classes called "just-in-time" training that will prepare them to help their colleagues and hospital staff implement the new electronic medical record.
"Super users provide our first line of defense when questions come up during the go-live period," said Lisa Stump, vice president, Epic project. "They will go through an enhanced training process while staff and physicians are going through their training. It's impossible to stress how important training is for the success of Epic implementation."
Super users will also continue to assist staff and troubleshoot problems after the York Street go-live. The Saint Raphael Campus go-live date is June 1. Katherine Tucker, APRN, associate director, Outpatient Services, Heart and Vascular Center (HVC), has been anticipating Epic's arrival for more than a year.
"Epic will put the entire system on the same page and will unify the three hospitals in the Yale New Haven Health System," explains Tucker. "This is important because the patients who come to us for care will have an electronic medical record that is used not only in the outpatient setting but is readily available should those patients need to be seen in one of our three hospitals."
Julie Amodio, RN, practice manager, HVC, has been working to familiarize herself with Epic for more than a year by working with the Epic team in Trumbull during the development phase.
"Because of the training we are doing, Epic is going to make work for doctors and nurses easier on Day One — and every day after it," said Amodio. Amodio notes that currently her two offices in Branford and one in the Shoreline Medical Center maintain more than 5,000 paper charts. She is confident that the Epic electronic medical record will be vastly superior in terms of standardizing and archiving charts and will result in better care for patients.
"Epic is going to allow us to strip out duplicative work and tests," said Tucker. "It will help us streamline and standardize practice both in the ambulatory and inpatient settings. Epic will eventually allow us to gain back time that we will be able to give to the patients who need us."
Training for employees begins on Monday, November 26. Prior to classes, employees must go to Skillport and watch the e-learning provided for their classes so they can familiarize themselves with the curriculum and content. E-learning will be tracked and compliance progress will be sent to managers.