Patient transporters on the York Street Campus have developed a tradition of recognition and celebration each year in November and last month, they introduced that tradition to the Saint Raphael Campus.
"We wanted to celebrate the transition and the collaboration we are developing with the 27 transporters on the Saint Raphael Campus," said Tina Washington, manager, Patient Transport. "We recognize Patient Transport Week in November so this year's celebration was perfect timing for our new colleagues."
On York Street, Patient Transport celebrated the productive year that the department had. Its 115 transporters now frequently transport more than 1,300 patients in a day. They also celebrated how — with the help of improved software and the use of Spectralink phones — they are able to reduce the time between transports.
"Over time, we will standardize practice on the Saint Raphael Campus and introduce the tools that we use on the main campus," explained Washington. "These tools — which are tied to our goals — allow us to safely transport more patients in less time, and that adds positively to the experience patients have at Yale-New Haven Hospital."
Washington notes that one of the first programs that will be introduced on the SRC is the successful "Ticket to Ride" program. Each patient is given a ticket that tells patient transporters and nurses information that might include where the patient is coming from and going to, if the patient speaks English or if the patient is at risk of falls. This information helps to ensure the patient's safety and provides a smooth transition as the patient goes from an intensive care unit to procedure areas like radiology and then back to his or her room.
"We are excited about sharing best practices with our colleagues on the Saint Raphael Campus," said Washington. "As capacity on the campus increases, we will be able to help them move more patients safely, and in less time. We're already looking forward to our celebration on both campuses next year."