Press Release Detail

Employees invited once again to nominate the Heroes among us!

For the fifth time since 2006, YNHH employees are being encouraged to step up to their computers and nominate the employees among them who exceed the standards of the Service Excellence pledge.

Since it was introduced in 2006, the Service Excellence Heroes program has grown in prestige and popularity among employees who enjoy seeing the poster-sized portraits and profiles of the Heroes gracing hallways throughout YNHH.

"We wanted our first post-integration class of Heroes to include nominations from the Saint Raphael Campus," said Richard D'Aquila, president and COO. "With participation in the nominating process from all employees, this class of Heroes will be the first that represents our expanded institution."

All nominations must be received by Thursday, May 23. To nominate, employees should go to:, accessible from their work PC or a hospital kiosk.

Nominators are asked to give specific examples of how the candidate meets or exceeds each standard of the Service Excellence pledge. Employees may nominate YNHH, Yale New Haven Health Services Corporation or Northeast Medical Group employees, volunteers and physicians with admitting privileges at YNHH.

Former Heroes are not eligible to be nominated again; their names are listed on the YNHH Intranet.

Members of the Heroes Nominating Committee, who are drawn from both campuses, are not eligible to be nominated.

The committee co-chairs are: Sandy Elkin-Randi, director, Outpatient Access, and Maureen Perachio, senior manager, Diagnostic Radiology.

Committee members include: Chuck Aprea, RN, MSN, utilization review specialist, Care Management; Leah Colihan, senior editor, Marketing and Communications; Annette Coscia, senior manager, SBO Administration; Chuck Cota, manager of rehabilitation, Inpatient Physical Therapy; Holly Gaydos, project coordinator, Volunteer Services; Carla Giles, ambulatory manager, Clinical Administration; Tony Grasso, project manager, Facilities, Design and Construction; Doe Haywood, program management, Volunteer Services; Joseph Kosh, inventory control assistant, Material Services; Yollanda London, associate director, Business Development; Tina Washington, manager, Patient Transport; and Alison Winter-Lai, clinical nutrition coordinator, Food and Nutrition Services.

After online submission, the nominee's manager reviews and sends approved nominations to the nominating committee for consideration. The committee narrows the number of nominations — last year the committee considered more than 200 employees — and sends the "best of the best" to the Senior Operations Group for final review and selection. The committee expects to announce the fifth class of Heroes in early fall.

"Being named a Hero was a very humbling experience for me," said Mary Gauld, business associate, Pediatric Short-Stay Unit, and a member of the current class of Service Excellence Heroes. "You feel that there are so many dedicated, committed people who work right next to you who should have been nominated. "I felt this honor very deeply. I was honored to be part of a wide variety of employees who represent all levels of patient care and are dedicated to making the experience of our patients and their families exceptional," said Gauld. "Every day, my job is to make sure I measure up to the ideals of being a Service Excellence Hero."

Yale-New Haven Hospital news release

Yale-New Haven Hospital is a nationally recognized, 1,541-bed, not-for-profit hospital serving as the primary teaching hospital for the Yale School of Medicine. Yale-New Haven was founded as the fourth voluntary hospital in the U.S. in 1826. Today, the hospital's two New Haven-based inpatient campuses include Yale-New Haven Children's Hospital, Yale-New Haven Psychiatric Hospital and Smilow Cancer Hospital. YNHH has a combined medical staff of about 4,500 university and community physicians practicing in more than 100 specialties. YNHH's York Street campus and associated ambulatory sites are Magnet-designated by the American Nurses Credentialing Center.

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