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SRC super users shadow York Street colleagues

After months of preparation, Epic will go live on the Saint Raphael Campus on Saturday, June 1. Training on the campus continues for nurses, physicians and the staff who will be using the comprehensive electronic medical record which was implemented on the York Street Campus on February 1.

More than 420 Saint Raphael Campus employees who have been designated Epic super users are receiving more intense training so that they can provide enhanced support to their units and departments in the days and weeks following go-live. Currently, some SRC super users are shadowing their York Street colleagues to see up-close and personal how they will use Epic in "real" life.

"Shadowing was great because I could see how things are really done in Epic," said Alex Mackin, RN, Scheduled Admissions, who spent a half day in Express Admissions on YSC, where patients are prepped for ambulatory surgery, inpatient surgery and procedures. "As far as nursing responsibilities are concerned, assessments and preparing for procedures are the same on both campuses. Learning where to document takes time but that's where the training comes in — and training is crucial for anyone responsible for patient care."

SRC super user Denise Monroe, RN, Pre-Surgical Care, found her half-day with colleagues in Express Admission so helpful she wants to return closer to go-live.

"Shadowing allowed me to see how Epic works in a live environment," said Monroe. "I saw how bar-coding the patient's ID badge and medications works and it is a really good system that ensures the right patient, right med and right dose. Seeing all of this in person gives me confidence that I'm going to be able to help my unit on day one."

While shadowing on the unit, Monroe met Maryanne McMahon, RN, patient service manager, Post-Anesthesia Care Units and Express Admission.

"Epic is different when you go live. Even when you're prepared, all kinds of questions come up and we've been through them," said McMahon "It's nice to have the units work together and provide shadowing now, because we know what you're going to encounter."

Super user Katie Brady, RN, a 27-year veteran of Women's and Infant Services on the Saint Raphael Campus, enjoyed her opportunities to see how her colleagues used Epic in "real" life.

"In my shadowing, I was able to chart on a real patient and felt less overwhelmed as a result," said Brady. "We learned some short-cuts that will make it easier when we go live and that gave us confidence."

On her unit, Brady has already established a "parking lot" for questions that come up in Labor and Birth as nurses train and practice. "When we work in the Epic playground, we will be able to resolve our questions in our parking lot and our shadowing experiences will help," said Brady. "As you learn the system, you become more efficient at documenting and shadowing helps develop confidence for when we go live."

Mary Cleary, RN, Nursing Staff Development, is the clinical co-leader on SRC for Epic training, and pleased with super user and staff training progress so far.

"Seeing Epic in use via a shadow experience is a great opportunity for our super users because when they return to this campus they can share what they learned in a live environment," said Cleary. "Super users will share workflow process tips with their colleagues and their experience contributes to the preparation and training that will be key to our success on June 1."

Yale-New Haven Hospital news release

Yale-New Haven Hospital is a nationally recognized, 1,541-bed, not-for-profit hospital serving as the primary teaching hospital for the Yale School of Medicine. Yale-New Haven was founded as the fourth voluntary hospital in the U.S. in 1826. Today, the hospital's two New Haven-based inpatient campuses include Yale-New Haven Children's Hospital, Yale-New Haven Psychiatric Hospital and Smilow Cancer Hospital. YNHH has a combined medical staff of about 4,500 university and community physicians practicing in more than 100 specialties. YNHH's York Street campus and associated ambulatory sites are Magnet-designated by the American Nurses Credentialing Center.

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