One source we use to collect information on patients' perspectives of the care they received while in the hospital is the Hospital Consumer Assessments of Healthcare Providers and Systems (HCAHPS) survey, developed by the Centers for Medicare & Medicaid Services (CMS). In it, patients are asked about their recent overnight visit.
Scorecards pertaining to our patients' overall experience and satisfaction are provided below. You may view the full report at Hospital Compare.
Inpatient (Overnight) Experience
Recommendations from family and friends can be helpful, but only tell you about a specific experience. It may be helpful to examine data reflecting the experiences of many people who have been patients at Yale-New Haven Hospital.
Results/Info Table
Scorecard
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What was asked/why it's important
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Communication with Nurses |
Patients reported whether nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. |
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Communication with Doctors |
Patients reported whether doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. |
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Staff Responsiveness |
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan. |
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Pain Management |
If pain medication was required during their stay, patients reported if hospital staff did everything they could to help patients manage pain. |
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Explanation of Medications |
If new medicines were prescribed during their stay, patients reported if hospital staff clearly told them what the medicine was for and what side effects it might have before giving it to them. |
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Cleanliness of Room |
Patients reported how often their rooms and bathrooms were cleaned. |
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Quietness of Room |
Patients reported how often the area around their room was quiet at night. |
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Information on Recovery at Home |
Patients reported whether hospital staff had discussed the help they would need at home and whether they were given written information about symptoms or health problems to watch for during their recovery. |
| Overall Hospital Rating | Patients rated the hospital on a scale from 0 ("worst hospital possible") to 10 ("best hospital possible"). |
| Willingness to Recommend | Patients said whether they would recommend the hospital to their friends and family. |