Today’s consumers are in a better position than ever before to make informed decisions about their health and health care. The Internet and other media outlets provide a wealth of information, as do the growing number of organizations that measure and report the quality benchmarks of hospitals.
A key component of these ratings is patient satisfaction. In more and more ways, patients have opportunities to provide evaluations of their medical services they received. We value this input because knowing how patients feel about their care helps us identify strengths and areas for improvement. Other factors you should consider include accreditations and certifications, awards, range of services, patient outcomes, location and research involvement.
As a healthcare consumer, paying attention to quality measures and other factors means that you will be able to make the best decisions on where you should go for medical services. On this site you will find information about:
How we work to improve your care — At Yale-New Haven Hospital, we have created a special performance management department that exists solely to promote health care quality, patient safety and customer satisfaction.
The patient’s role in quality and safety — By partnering with us as your health care providers, you can help improve care, reduce errors, and speed your recovery. Find out more about Staying Safe in the Hospital, Keeping Children Safe in the Hospital and How to Avoid Medication Errors.