Patient Relations & Services

Patient Relations & Services

Our experienced and friendly patient relations professionals are here to help patients and family members who have questions, concerns, unmet needs, require special services and assistance or need disability-related accommodations during their visit or stay at Yale-New Haven Hospital.

Patient Relations & Services

Need Our Assistance?

Email or call (203) 688-3430 any time before, during or after your visit to discuss issues related to your hospital experience or for more information about the many special services we provide.


Patient Non-discrimination Policy

Yale-New Haven Hospital does not discriminate against any person seeking medical care (or their visitors or care partners) on the basis of race, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, citizenship status, or any other basis protected by law. The Hospital provides emergency medical care to all patients regardless of insurance status or ability to pay.

Ethics Committee

Our ethics committee can provide guidance and assistance when faced with difficult choices about you or your loved one's health condition and needs. Learn more »

Spiritual Care

At YNHH, our compassionate, multi-faith, American Clinical Pastoral Education (ACPE)-certified chaplains provide a variety of spiritual services to patients and families. Learn more »

Support Groups & Social Work

Our full-time staff of licensed, experience social workers offers free resources, counseling and support groups to help patients and families cope with illness and connect with others who may share their experiences. Learn more »

Interpreter & Translation Services

For those who speak a foreign language or are deaf or hard of hearing, we provide a variety of free interpretation and translation services to ensure patients and caregivers can clearly communicate with healthcare providers. Learn more »

Pain Management

Learn more about the causes of pain, the benefits of controlling it and the many safe, effective pain management options we offer patients. Learn more »

Patient Information & Communications

Find out how to contact, where to visit or how to send cards, gifts and eGreetings to friends and loved ones staying at YNHH. Learn more »

Welcome Guide

Our welcome guide contains additional, important information for patients and visitors, including directions, visiting hours, food services and hospital policies on issues such as safety and privacy. You will receive a copy when you are admitted, or you may view a copy.