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Patients & Visitors

Patients & Visitors

Welcome to Yale-New Haven Hospital Saint Raphael Campus. To find out what room a patient is in, inquire about a patient's condition, or request other patient information, please call Patient Information at 203.789.3475.

Hospital Map (Download Spanish Version)

You can pick up a hard copy of the Hospital Map/Pamphlet at the Information desks at the Main Hospital (Chapel Street) entrance and the George Street garage entrance, the Security entrance at 330 Orchard Street (Orchard Medical Building), and the Cronin Crossing overpass entrance from the Orchard Street garage.

Preparing For Your Visit

Outpatient Information

Guidelines if you're coming to Yale-New Haven Hospital Saint Raphael Campus in New Haven for an outpatient, also known as ambulatory (same-day), procedure.

Staying Overnight

Plan and prepare for your procedure and/or admission

Understanding Your Procedure

It's important that you thoroughly understand what to expect as it will help you emotionally and physically be ready for your Hospital visit, and make any necessary arrangements for your post-Hospital care.

While You're Here

Visitors Guide

Yale-New Haven Hospital Saint Raphael Campus has some services and amenities in place for your comfort, and as a visitor you also have responsibilities to the patient and the other people on their floor.

Patient Relations

The department of Patient Relations provides ways for patients and their families to receive explanations, get reassurance or address legitimate complaints.


The Apothecary & Wellness Center (outpatient pharmacy) provides services to clinic patients and employees. All walk-ins and general public are welcome.

Other Helpful Links

Billing & Insurance

Our insurance coverage and billing policies whether you receive outpatient treatment or are admitted to the hospital.

Financial Assistance Programs

Yale-New Haven Hospital offers a variety of financial assistance programs for qualifying patients unable to pay for medically necessary services.

Medical Records

We work hard to protect your medical records. You have a right to review or obtain copies of your medical records. For patients currently hospitalized who wish to review their medical records, please talk to your attending physician.

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Best Hospitals 2012-2013

Video Library

Video Library