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Outpatient Information

Here's some guidelines if you're coming to Yale-New Haven Hospital Saint Raphael Campus for an outpatient, also known as ambulatory (same-day), procedure.

General Guidelines

Confirming the date, time and location of your procedure

One of our nurses will call you on the day before your scheduled procedure to:

  • Review key instructions to help you prepare for your admission. If you wear dentures, glasses or hearing aides, please ask your nurse if you should bring them to the hospital. Please leave contact lenses at home.
  • Confirm the time you should arrive. This will also be helpful if someone is driving you.
  • Find out if you or the person(s) who will be accompanying you have any special needs. This may include parking for specially-equipped vans, use of a wheelchair or other device for mobility limitations, and/or need for a translator or services for someone who is deaf or hard of hearing. Please let us know if any of these apply.

If we are unable to reach you and you do not hear from us on the day before your procedure, please call us at the appropriate number below:

  • Short-Term (Ambulatory) Outpatient Surgery
    203.789.3393
    (procedures that allow you to go home the same day)
  • Gastrointestinal/Digestive Disease (GI Lab)
    203.789.3273 or 203.789.5135.
    We're open from 7:30 am - 4 pm
  • Pulmonary Function Lab (Testing)
    203.789.3612, option 4.
  • Interventional Radiology
    203.789.6272 or 203.789.3124, press 2

Eating, drinking or other restrictions

Be sure your doctor explains if you should modify your diet, fast (go without eating or drinking for a certain period of time), or if there are other changes or restrictions that you will need to follow prior to your procedure. In many instances, not following these instructions can lead to cancellation of your procedure.

Medications

Ask your doctor if you need to modify or change any of your medications prior to the procedure/admission. This should include a discussion of prescription and over-the-counter medications (including aspirin) you take routinely and whether any adjustments should be made in the days prior to or on the day of your procedure.

What to bring to the hospital

Since you will be discharged the day of your procedure, you may want to wear loose, comfortable or easy-to-put on clothes (and flat, rubber-sole shoes) which will make it easier to dress when it's time to go home.

About cell phone use

Please remember that our hospital is for the sick and hurt - we are a place of healing. Be considerate when using your cell phone and follow these few rules

  • Set your phone to silent or vibrate. Keep your voice low and phone conversations to a minimum.
  • Patients and visitors may use cell phones except in posted, restricted areas.
  • Two-way radios or push-to-talk phones cannot be used within ten (10) feet of patient equipment.
  • Some areas of the hospital require all cell phones to be OFF. Watch for signs that restrict use, especially in our patient care areas.
  • Taking photos with camera phones is not allowed.

Smoke-free environment

Yale-New Haven Hospital Saint Raphael Campus is a 100% smoke-free environment. This means no tobacco use of any kind will be permitted inside hospital buildings, in parking lots or garages, or anywhere on the grounds of the hospital's facilities, including satellite locations. This applies to all patients, employees, medical staff, vendors, visitors, and volunteers.

Designated driver

If your procedure will require you to be sedated, you will need to have someone bring you to the hospital on the day of your procedure, and drive you home following discharge. Parking for this driver is FREE on the day of your procedure. Be sure to have your driver bring the parking stub with him/her to have it validated at the information desk.

Directions to the Hospital

General directions and parking information are listed under the "Directions & Parking" section on this site. There may be separate directions and parking instructions that are more convenient for your specific care area. Be sure to ask the nurse if this applies to you when you confirm your appointment

Once you get here

Our staff will welcome you and anyone who may accompany you. We will review additional paperwork, including the consent forms referenced earlier, with you. Since you will be going home the same day, we will discuss discharge instructions with you before you leave to be sure they are clear. Family members or friends who accompany you will find lounges in many of our care areas. They may also want to relax in our central lobby or visit our cafeteria, ZuZu coffee bar, gift shop, or chapel. We also have a retail pharmacy that can be used to pick up any prescriptions on the way home or to purchase over-the-counter medications. It is located on the first floor adjacent to the cafeteria and is open Monday - Friday, 8:30 am - 5:30 pm, Saturday, 8:30 am - 1:30 pm, closed Sunday. For convenience, there is also an ATM machine located next to the ZuZu coffee bar.

If your family members or friends have questions or need assistance, please encourage them to speak with any members of our staff. We want to take good care of your guests too!

Gastrointestinal/Digestive Disease (GI Lab)

203.789.3273 or 203.789.5135

Preadmission workup

Your doctor or the hospital may require tests before your procedure. These may include blood work, chest or other X-rays and an EKG to test your heart. Please check with your doctor's office to verify if any additional tests are required. Often, your physician's office will help make those arrangements. These tests must be conducted in advance of the procedure or it will need to be rescheduled.

Leading up to your procedure

Food and drink
If you're scheduled for a colonoscopy, please review your doctor's instructions. These may require you to begin bowel preparation up to 24 hours prior to your procedure. Occasionally, a patient may require a special diet in the week leading up to the procedure. Each doctor has his/her own preferences regarding bowel prep and dietary restrictions.

If you are having another type of GI procedure (such as an upper endoscopy or bronchoscopy, among others), you should not eat or drink anything after midnight on the night before your procedure unless your doctor has instructed otherwise.

Similarly, do not eat or drink anything, including water, on the day of your procedure unless instructed.

Medications
Some doctors require that you stop taking aspirin, any non-steroidal anti-inflammatory medications (such as Ibuprofen or Aleve) and/or "blood thinners" (such as Coumadin or Plavix) for a specific amount of time in advance of your procedure. Some patients may need to stop taking certain medications up to one week before the procedure. Other patients may be instructed to continue their usual medication routine. Please check with your doctor as to what's best for you.

If you were told to take your regular medications on the day of your procedure, please use only a small amount of water. Patients with diabetes should ask their doctor for specific instructions. Your physician will let you know if you are to take insulin the morning of your procedure. If you usually check your blood sugar at home, please do so before you come for your procedure. If your blood sugar level is extremely abnormal, please call us.

You may brush your teeth, gargle, and shower on the morning of your procedure. However, please do not wear make-up, nail polish, perfume or cologne.

Confirming the date, time and location of your procedure
One of our nurses will call you after 2 pm on the day before your scheduled procedure to:

  • Review key instructions to help you prepare for your admission. If you wear dentures, glasses or hearing aides, please ask your nurse if you should bring them to the hospital. Please leave contact lenses at home.
  • Confirm the time you should arrive. This will also be helpful if someone is driving you.
  • Find out if you or the person(s) who will be accompanying you have any special needs. This may include parking for specially-equipped vans, use of a wheelchair or other device for mobility limitations and/or need for a translator or services for someone who is deaf or hard of hearing. Please let us know if any of these apply.

If we can't reach you and you don't hear from us by 3 pm on the day before your procedure, please call us at 203.789.3273 or 203.789.5135. We're open from 7:30 am - 4 pm.

Learn More about Digestive Diseases

Pulmonary Function Lab (Testing)

203.789.3612, option 4

Purpose of Pulmonary Function Test

Pulmonary function tests are done to determine how your lungs are working. They may also show why you're short of breath. Other reasons for the test may include:

  • Before or after surgery.
  • Before and after chemotherapy treatment
  • Before and after use of certain medications.
  • In conjunction with certain chronic hypertension or arthritis medications (some can affect breathing).
  • Before, during and after working in certain occupations.
  • To follow response to treatments, such as breathing medicine.
  • To see if you have asthma or conditions related to smoking or if these conditions are stable or getting worse.
  • To follow stability of immune disorders, such as sarcoidosis.
  • To assess your ability to use oxygen to do physical work.
  • To evaluate if you should be on breathing medications.

Preparing for your test

Please bring:

  • A list of all medications you take, including the medication name and the last time you took it.
  • Your insurance card. There is no co-pay for this test.

You may eat and drink normally before testing to your own level of comfort. However, if you are having a methacholine test, you will be asked to avoid caffeine - including coffee, chocolate, tea, certain cola drinks. We will call you if these instructions apply to you.

You may also take your normal medications prior to testing. However, if you're on an inhaler or nebulizer, try to avoid these for two (2) hours before your scheduled test. This is not possible for all patients so take them if you feel you need to. Drugs such as Advair can be taken normally.

Arriving at your scheduled time is important. If you arrive early, it may be possible to test you sooner than scheduled. However, arriving late can affect your testing as well as tests of other patients. Please call the Pulmonary Function Lab 203.789.4374 if you anticipate running late for your appointment or if you must cancel it.

What to expect during your visit

Tests are done in a climate-controlled room. Upon arrival, you will be asked to describe your medical problem during a brief interview with the pulmonary function technologist. In the case of a forgetful or confused patient or a child, a friend or family member may assist in order to help the patient follow directions. Otherwise, only the person begin tested need be in the testing room.

After you are weighed and measured, you will be given an explanation of how the test is done. Please ask questions at any time.

The test consists of several similar, yet unique maneuvers. Each will be explained to you before and as it occurs. You will be asked to do your best. These tests do not hurt, but may make you thirsty. Other occasional, but limited side effects can include coughing, fatigue, shortness of breath, dizziness or brief ear pressure. You're allowed to drink during these tests and there is restroom nearby. A full test can be done in 30 minutes. If breathing medicine is given, it may take 50-60 minutes. If your doctor wants blood work or extra tests, additional time will be required.

When you have completed your test, a wheelchair or other transportation assistance can be provided if you need help getting to your car.

How to contact the Pulmonary Lab

When outside the hospital, call 203.789.3612, option 4. Generally, someone will answer this line during business hours. At other times, please use our voice mail system which is available 24 hours each day. Please speak clearly and leave the best phone number where you can be reached. The technologist may also be paged by calling the hospital switchboard at 203.789.3660 and requesting beeper 0089.

If you're already in the hospital and cannot find the Pulmonary Lab, please ask any staff member to page the technologist at beeper 0089, call directly to extension 4374 or ask the receptionist at any of our entrances to redirect you to the Private Building, second floor.

Interventional Radiology

203.789.6272 or 203.789.3124, press 2

Preadmission workup

Your doctor or the hospital may require certain tests before your invasive procedure or exam.  These may include blood work, chest or other X-rays or exams, or even an EKG to test your heart.  Your physician's office will let you know what has to be done, and will often make the arrangements.  These tests must be conducted in advance of the procedure or it will need to be rescheduled.

The 24 hours before your procedure

Unless your doctor has instructed you otherwise, you should not eat or drink anything after midnight on the night before your procedure.  Similarly, do not eat or drink anything, including water, on the day of your procedure unless otherwise instructed.  If you were told to take your regular medications, please use only a small amount of water.

Patients with diabetes should ask the Radiology nurse for specific instructions when he/she calls the day before the procedure.  The Radiology nurse or your physician will also let you know if you are to take your insulin the morning of your procedure.  If you usually check your blood sugar at home, please do so before coming.  If your blood sugar level is extremely abnormal, please call us at 203.789.3226.

You may brush your teeth, gargle, and shower on the morning of your surgery (for those patients for whom showering is not otherwise prohibited).  However, please do not wear make-up, nail polish, perfume or cologne.

Confirming the date, time and location of your procedure
One of our nurses will call you after 2 pm on the day before your scheduled procedure to:

  • Review key instructions to help you prepare for your admission. If you wear dentures, glasses or hearing aides, please ask your nurse if you should bring them to the hospital. Please leave contact lenses at home.
  • Confirm the time you should arrive. This will also be helpful if someone is driving you.
  • Find out if you or the person(s) who will be accompanying you have any special needs. This may include parking for specially-equipped vans, use of a wheelchair or other device for mobility limitations and/or need for a translator or services for someone who is deaf or hard of hearing. Please let us know if any of these apply.

If we are unable to reach you and you do not hear from us by 1 pm on the day before your procedure, please call us at 203.789.6272 or 203.789.3124, press 2.

What to bring to the Hospital

If you are being discharged the day of your procedure

  • You may want to wear loose, comfortable or easy-to-put on clothes (and flat, rubber-sole shoes) which will make it easier to dress when it's time to go home.

If you will be spending one or more nights in the hospital

  • Wear comfortable clothes to the hospital that you can also wear home. These should be easy to put on, including flat, rubber-sole shoes. This will make it easier to dress at your time of discharge.
  • Bring your glasses, hearing aides and dentures.
  • If you like to read, feel free to bring reading materials.

Discharge

Whether you're going home the same day as your procedure or will be staying over at the hospital, our staff will review discharge instructions with you before you leave.  Our goal is to ensure that the directions are clear because following them will be important to your recovery.

Prescriptions at discharge

Yale-New Haven Hospital Saint Raphael Campus has an on-site pharmacy that provides prescriptions and over-the-counter medications at competitive prices.  Many patients find it more convenient to get prescriptions filled before leaving the hospital.  Our new Concierge Program fills patients' prescriptions and delivers them right to the bedside before dischare.  For information on the Concierge Pharmacy Service, call 203.789.4076.  Please be sure to bring your insurance prescription card with you.  The pharmacy is located on the first floor next to the cafeteria and is open Monday - Friday, 8:30 am -5:30 pm, Saturday, 8:30 am - 1:30 pm, and is closed Sunday.

Insurance, billing and financial assistance matters

We collect co-pays from patients who have insurance, based on their insurance plan.  If you have a co-pay, we ask that you pay it before or on the day of your visit.  It may be paid in cash, by check, debit card or credit card (Visa, MasterCard, and Discover). Learn more about financial assistance programs

Please notify us immediately if you have a change in your insurance.  Your new plan may have authorization requirements in order for your procedure to be paid.  Please also note that in addition to co-pay for hospital services, there may be separate fees for additional services such as the anesthesiologist or radiologist.

Learn more about Interventional Radiology

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