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Patient Relations

Yale-New Haven Hospital Saint Raphael Campus Department of Patient Relations strives to strengthen, personalize and enhance the relationship among patients, their families and the hospital. The department provides ways for patients and their families to receive explanations, get reassurance or address legitimate complaints.

If you have any medical concerns, contact your doctor or nurse immediately. They are the best sources of information on most aspects of your hospital experience.  If you have a suggestion, idea, question, compliment or complaint, or if you wish to share your views about any aspect of your visit to the hospital, please call Patient Relations at 203.789.3508.

Patient Non-discrimination Policy

Yale-New Haven Hospital does not discriminate against any person seeking medical care (or their visitors or care partners) on the basis of race, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, citizenship status, or any other basis protected by law. The Hospital provides emergency medical care to all patients regardless of insurance status or ability to pay.

Patient Rights & Responsibilities

Your care and comfort are our top priorities. As a patient at Yale-New Haven Hospital Saint Raphael Campus, you have the right to expect you will be treated as an integral member of your healthcare team. View your rights and responsibilities as a patient.

Advance Directives

Although no one wants to think about a time when they might be very ill and unable to make healthcare decisions for themselves, it is important to think about what you would want those decisions to be. Advance directives are a way to ensure that your wishes are followed.

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