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Patients & Visitors

Visitors Guide

Visitors can play an important role in providing comfort to their loved one during a hospital stay. Yale-New Haven Hospital Saint Raphael Campus has some services and amenities in place for your comfort, and as a visitor you also have responsibilities to the patient and the other people on their floor.

Visiting Hours

Visiting hours are 10 a.m. to 8 p.m. Some specialty units have policies that differ; check with a member of the patient's care team for more information. 


Children are welcome during visiting hours. Children 16 and younger must be accompanied by a non-patient adult who is at least 18 years old and are expected to remain with the adult who is supervising them. Children between the ages of 14 and 16 may visit unaccompanied by an adult with prior permission from the charge nurse or a designee.


Visitor Services

ZuZu's Coffee Bar - (Monday - Friday, 6:45 am - 6 pm)
Whether you are looking for a cup of coffee or tea, a pastry, snack or something to drink, you will find it at our coffee bar.

Allspice Cafe - (Monday - Sunday, 6:15 am - 7:30 pm)
From full meals, salad bar, deli bar and a grill to snacks, coffee, desserts and more, the cafeteria offers a complete range of menu choices in a fast, serve-yourself format. It is located on the first floor just off the main hospital lobby.

Lounges and Waiting Areas.
Family Lounges are available on several floors of the hospital, offering families a place to relax and be close to patient rooms. Family members or friends who accompany you will find lounges in many of our care areas including the SICU, CTICU, and the Post-Anesthesia Care Unit (PACU Recovery Room). Staffed by volunteers, all of the lounges have a TV, reading material and a phone. Some also offer coffee, water and private rest rooms.

Chapel - (Monday - Friday, 7:30 am and Noon, Saturday, 4 pm [Vigil], Sunday, 7:30 am)
Our beautiful chapel is located on the first floor and offers both daily services and quiet reflection time. Masses may also be viewed in patient rooms and waiting areas on The Chapel Channel (Channel 5) of the hospital's internal TV system.

The Glass Door Gift Shop - (Monday - Friday, 9:30 am - 7:30 pm; Saturday - Sunday, 10 am - 4 pm)
Located in the central lobby, offers gifts, toys, jewelry, sundry items, flowers, magazines and more. Some items can be ordered online and delivered to the patient's room.

Apothecary Pharmacy - (Tuesday and Friday, 8:30 am -5:30 pm, Monday, Wednesday and Thursday extended hours to 8 pm; Saturday, 8:30 am - 1:00 pm, closed Sunday.)
A retail pharmacy on the first floor makes it easy to pick up any prescriptions on the way home or to purchase over-the-counter medications. Our new Concierge Program fills patients' prescriptions and delivers them right to the bedside before discharge. For information on the Concierge Pharmacy Service, call 203-789-4076.

There is an Automatic Teller Machine (ATM) next to Zuzu's Coffee Bar.

Hospital Directory
You can pick up a hospital directory at an Information Desk at the Main Lobby or from the George Street Garage entrance. You can also download directory.

Walking Map
Download and print the walking map for easy navigation of the Saint Raphael Campus.

Welcome Guide
Download our Welcome Guide for patients and family members.

Non-Discrimination Statement

Yale-New Haven Hospital does not restrict, limit or otherwise deny visitation privileges on the basis of disability, race, color, national origin, religion, sex, sexual orientation, gender identity or expression. Same-sex couples are afforded the same access as different-sex couples and next-of-kin.

Yale School of Medicine
Best Hospitals 2012-2013

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