Online Bill Pay
Patients & Visitors


Yale-New Haven Hospital Saint Raphael Campus is a 100% smoke-free facility. Smoking within the buildings, on the 4 sidewalks adjacent to the main building (Chapel, Orchard, George and Sherman Avenues) and parking lots/garages is prohibited.

Cell phones
Patients and visitors may use cell phones except in posted, restricted areas. Those restricted areas include:

  • All intensive care units
  • Telemetry units
  • Post-anesthesia care unit (recovery room)
  • Operating suite
  • Radiology
  • Labor and Delivery
  • GI Lab
  • Cardiac Cath Lab
  • Emergency department (patient care areas)
  • Patient elevators


It's important to remember someone is in the hospital because they are sick and need rest, care and treatment. Rest and sleep may be essential to their recuperation, so plan the frequency and duration of your visits accordingly.

If your loved one is sharing a room with another patient, please be mindful of the needs of this person, whether it's ensuring noise levels are appropriate, respecting their privacy or allowing them to rest.

TV System
There is no additonal charge for in-room TV service. There are more than 40 channels available including CBS, ABC, NBC, Discovery, the Food Network, at least 8 sports channels, and numerous News networks. There is a laminated Channel Card attached to the remote with a channel guide. Free TV service is also available in several lounges/waiting rooms around the hospital.

Before bringing in any food items, check with your loved one's nurse first. Medications or treatments may have altered their dietary needs and restrictions.

Check with the nursing staff before bringing flowers. Some units can not allow flowers and plants. If you'd like to send flowers to patients who can have them, you can call The Glass Door Gift Shop and have them delivered.

Yale-New Haven Hospital Saint Raphael Campus, like many other organizations, has adopted a "no latex balloons" policy in an effort to reduce patients' and staff members' exposure to latex. Latex exposure may sometimes result in symptoms ranging from a rash to serious complications such as respiratory difficulties. You may be able to bring Mylar balloons (those with a "foil" appearance); check first with your loved one's nursing staff. If you'd like to send balloons to pateints who can have them, you can call The Glass Door Gift Shop and have them delivered.

Mail can be sent to the patient; it is helpful if the patient room number is included (call patient information for this information) and please put "patient" in the corner of the envelope. If the person has been discharged, it will be forwarded to them. If they will only be in the hospital a few days, you might want to send your card to their home to greet them on their arrival.

Spending the night
While in most cases, Yale-New Haven Hospital Saint Raphael Campus discourages visitors from spending the night to better ensure the patient gets as much rest as possible, it may be appropriate in some circumstances. These might include staying with patients who are young children or partners staying with new mothers in the maternity unit. Please discuss your circumstances with the nursing staff.

Special visiting hours
Also speak with the nursing staff if you have a unique situation and need to make arrangements to visit your loved one outside of normal visiting hours. We will do our best to accommodate your special situation.

Yale School of Medicine
Best Hospitals 2012-2013

Video Library

Video Library