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Safe, Secure, Quiet Environment

Making sure your experience at Yale-New Haven Hospital is as safe, comfortable and pleasant as possible is important to us. We've put many policies in place to help keep your surroundings quiet, secure and smoke-free—and ask patients, visitors and staff to be aware of and respect them at all times.

Buildings at YNHH

Although many buildings make up the YNHH campus, the four main inpatient buildings are accessible via the entrance and central Atrium located at 20 York Street:

  • East Pavilion (EP) - to the right of the Atrium
  • South Pavilion (SP) - to the left of the Atrium
  • West Pavilion (WP) or Yale-New Haven Children's Hospital (YNHCH) - at the left rear of the Atrium
  • North Pavilion (NP) or Smilow Cancer Hospital - at the north side of the Atrium
  • Each patient care unit is referred to with a building name, a floor number and often a wing number. (For example: WP-10 or EP 6-5)

Other buildings where inpatient and outpatient services may be provided include the New Haven Pavilion, Yale-New Haven Psychiatric Hospital and Yale Physicians Building.

Get a complete list and directions to all YNHH locations

Fire Safety

We have taken many precautions to ensure our patients', visitors' and employee's safety in the event of fire. We have detailed emergency contingency and evacuation plans to deal with the possibility of fire. We also conduct fire drills regularly and train staff at all levels on the actions to take in case of a fire.

Here are a few things to keep in mind in the case of fire:

  • We'll say "Order Number 1" over the intercom system to alert staff, patients and families
  • Fire exits are clearly marked throughout the hospital
  • Elevators should never be used in a fire or emergency evacuation situation

Latex Balloons

Latex balloons are not permitted in the hospital because many patients and staff are allergic to them. Mylar balloons are allowed.


Mobile Phone & Public Telephone Use

Cell phones should not be used in certain areas of the hospital. Please observe and obey posted signs in areas where they are not allowed.

Public phones are available for use throughout the hospital, as well as TTY/TTD phone to the hearing-impaired or deaf. A staff member can help you find the closest one.

Incoming calls to patient rooms are prohibited between the hours of 10 p.m. and 7 a.m. During that time, people can reach you only by calling the main nurse's station number on your floor or unit. You may make outgoing calls at any time.

When making phone calls, please keep your voice low and ask others to do the same. If staff, visitors or other patients are speaking too loudly, ask a member of your patient care team to address the issue.

Parking Garages & Escorts

All of our major parking facilities are protected by security of Yale-New Haven Hospital or The New Haven Parking Authority.

Parking escorts are available all day, every day to accompany you to any hospital parking garage or lot—call Protective Services at 203.688.2500.

Quiet Policy

We're always working to make Yale-New Haven Hospital a quieter, more comforting and healing place for patients. For instance, our nurses carry hospital-issued cell phones so we can limit the use of intercoms. We are also making improvements to reduce the noise of utility carts.

Here are a few things you can do to help, too:

  • If staff, visitors or other patients are being too noisy, ask a member of your patient care team to speak to them
  • Speak in low conversational levels; set beepers and cell phones on vibrate; and refrain from loud cell phone conversations
  • Keep television volume low and consider using headphones
  • Ask a nurse about free eye coverings, ear plugs and headphones 
  • Relaxation therapy and healing arts items can be purchased from the "Quiet Corner" in our Atrium Gift Shop.

Tobacco-free Policy

Yale-New Haven Hospital is a tobacco-free hospital. Smoking or other tobacco use is not allowed in hospital buildings, property, sidewalks or garages.

If you use tobacco products and would like medical assistance to stop, please speak with a physician or nurse. Other resources include the CT Quitline, a telephone help line offered free of charge by the Connecticut Department of Health that provides cessation counseling, quitting information and support; and smokefree.gov, provided by the Tobacco Control Research Branch of the National Cancer Institute.

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