Nurturing healthy, collaborative partnerships between patients, care partners and medical providers is at the heart of our patient- and family-centered philosophy of care.
At Yale-New Haven Hospital, we understand that illness affects both patients and their loved ones, that each family has its own needs and beliefs about medical treatment, and that the best outcomes are achieved when patients and families get involved in making decisions about their health. That's why we take a patient- and family-centered approach to care throughout the hospital. From diagnosis to discharge, our healthcare team provides compassionate, coordinated care designed to meet the unique needs of each patient and family.
Patient- and Family-centered Care
Patient- and family-centered care is an approach to the planning, delivery and evaluation of health care that based on mutually beneficial partnerships among health care patients, families and providers. Patient- and family-centered care is part of our Service Excellence efforts.
There are four core concepts of patient- and family-centered care:
1. Dignity & Respect
We honor the perspectives and choices of patients and families—incorporating their knowledge, values, beliefs and cultural backgrounds into all aspects of their hospital care and experience.
2. Information Sharing
By clearly communicating the options and providing complete, accurate, unbiased information in a timely manner, we help patients and families make informed healthcare choices.
3. Participation and Partnership
We encourage and support patients and families to participate in care and decision-making to whatever degree they choose.
We Involve patients and families in developing and implementing policies, programs, education and delivery of care.
Principles in Practice
Treating you and your family with dignity and respect. Sharing the information you need when you need it. Encouraging you to participate in decisions about your care. Collaborating with you, your family and healthcare providers to improve experiences and outcomes. These are the principles we put into practice every day at YNHH. Whether it's upholding your rights as a patient, our commitment to quality and safety, welcoming family presence and involvement during trauma or surgical procedures or involving families and care partners in patient rounding and discharge planning, we are committed to upholding the hospital's mission to provide patient- and family-centered care.
Our patient and family advisory councils connect patients, family members, care partners
, hospital administrators, medical providers and nursing staff—encouraging collaboration through all stages of treatment and recovery. Working together helps improve the patient experience, speed the healing process and achieve the best possible outcomes.
Whether caring for yourself or a loved one, knowing where to get information, find help and connect with other patients and caregivers can make all the difference.