Our commitment to quality and safety for our patients isn't just one of our goals… it defines our culture and drives all that we do.
Providing high-quality, safe patient care is at the heart of Yale-New Haven Hospital. Our commitment to quality and safety for our patients isn't just one of our goals… it defines our culture and drives all that we do.
Because we are quality-driven, we perform at or above the 95th percentile nationally in the care of patients with heart failure, heart attacks, pneumonia and surgery. YNHH also participates in the National Surgical Quality Improvement Project and performed better than the national average in preventing surgical infections. Through constant surveillance, benchmarking and listening to our patients and caregivers, we are always studying and implementing improvements.
We are quality-driven by instituting our own safety and quality projects, with impressive results. YNHH's hand hygiene initiatives -- as well as other initiatives we've launched to minimize infections -- are key to reducing hospital-wide infection rates, particularly for hospital-acquired infections. We have an intensive effort in place to keep patients' skin healthy with an enhanced pressure ulcer (also known as bed sores) prevention program. Another major safety improvement emphasizes preventing patient falls in the hospital. We reduced the number of falls by almost 30 percent. We also reorganized several operational processes that shorten the waiting time for patients in the emergency department. This helps us discharge more patients on time, which in turn helps reduce waiting times for newly admitted patients.
We are quality-driven by reporting publicly how we perform on a comprehensive list of quality standards and benchmarks, including outcomes, patient satisfaction, research and awards. These results show you how we measure up compared to national data and accepted care standards.
These efforts have resulted in awards ranging from being named by U.S. News & World Report as one of America's best hospitals; to being named "Most Wired" and "Most Wireless" for our use of electronic technology to improve patient safety and quality of care.
But what drives our quality and patient safety efforts the most is our deep-seated belief that patients and families expect and deserve the safest and highest quality care available.