World-Class Care. Never Safer.

Comfort and Safety Measures

We have increased efforts to keep our patients, visitors and healthcare professionals safe. Learn more about how we are adding additional screenings, testing, social distancing and cleaning across our facilities.

Screening

At our hospitals, all patients and visitors are required to wear masks. We ask about symptoms and check their temperatures at the door. Our employees are required to take two temperature checks each day. If they have any symptoms of COVID-19, they are not allowed to report to work.

Testing

Patients: Every patient admitted to the hospital is tested for COVID-19. Patients in the Pediatric ED are ONLY tested for COVID if they are being admitted. Every patient scheduled for a surgery or a procedure requiring general anesthesia or sedation is tested prior to coming to the hospital. Some procedures that do not require general anesthesia or sedation may require COVID testing in advance of your appointment.

Employees: We have established a program that tests employees and physicians regularly.

Cleaning

We use an advanced cleaning and disinfection process on all medical equipment, highly touched surfaces and frequently trafficked areas. All of our cleaning exceeds the recommendations put in place by the CDC. Patient rooms are cleaned daily, and deep cleaned after a patient is discharged. We have also installed additional hand sanitizing stations.

Social Distancing

We have reduced the number of patients and staff allowed in elevators. We have eliminated lines at screening areas, appointment check-in and cafeterias with social distancing stickers and signage. The majority of our waiting rooms are closed. Most check-in areas will have plexiglass barriers.

Personal Protective Equipment (PPE)

We have ample supplies of infection prevention equipment to help keep patients and caregivers safe, such as masks, gloves, gowns and eye coverings.

Surgeries and Procedures

Our operating rooms and procedural areas meet the most stringent guidelines for cleanliness and safety. If you have a scheduled procedure, our teams will walk you through new, easy processes for pre-testing, arrival and discharge. These include using mobile device check-in and reduced on-site paperwork.

Pediatric Specialty Centers

We offer a number of services at our ambulatory locations. Exam rooms are thoroughly cleaned after each patient. And our radiology equipment is cleaned according to the strictest standards after each patient.

Current Restrictions

While community spread of COVID-19 is still occurring, we will continue to restrict who can visit our hospitals and who can accompany patients to appointments. One adult 18 or older is permitted to accompany your child in the hospital and for Pediatric Specialty Center appointments. Siblings are not permitted at this time. We do not like to limit visitors, but it helps reduce the risk of exposure to patients and staff.

Telehealth

We offer a wide range of telehealth services if you prefer to see your doctor from the comfort of your home. You will need a MyChart account to conduct a visit. If you don’t have an account, you can sign up for one.

Video Care OnDemand

Yale New Haven Health's Video Care OnDemand provides video access to clinicians for minor medical concerns using your smartphone or tablet.

COVID-19 (Coronavirus) Information

Yale New Haven Health is committed to bringing you the latest information about COVID-19 (coronavirus) to ensure you and your loved ones receive the care you need, when you need it.