Y Access Line

Y Access Line offers a streamlined patient transfer service that ensures quick and easy admission to Yale New Haven Hospital. With one call – 888-YNHH-BED (888-964-4233) – referring physicians can speak directly with an attending specialist for an immediate transfer. Trained paramedics assist with admission processing, bed assignment and critical care air transport, using Yale New Haven Health System’s inter-hospital emergency helicopter, SkyHealth, when necessary.

Scope of service

  • 24-hour single access point for all patient transfers
  • Quick connection to on-call attending specialists for patient transfers
  • A dedicated physician referral director available for urgent appointments, hospital care or ambulatory evaluations
  • Trained paramedics ready to expedite your request for a transfer
  • International Medicine Program

Specialized medical and surgical care

Y Access Line ensures that all patients receive the proper level of care when time, speed and skill are critical. Areas of expertise include:

  • Advanced endoscopy
  • Allergy and immunology
  • Burn Center
  • Dermatology
  • Diabetes and endocrinology
  • Ear, nose and throat (ENT)
  • Hand surgery
  • Heart and vascular
  • Hematology and oncology
  • Infectious diseases
  • Interventional radiology
  • Labor and delivery
  • Minimally invasive surgery
  • Neonatal care
  • Neurology and stroke
  • Neurosurgery
  • Ophthalmology
  • Oral maxillofacial surgery
  • Orthopedics
  • Plastic and reconstructive surgery
  • Podiatry
  • Psychiatry
  • Pulmonary and critical care
  • Rheumatology 
  • Transfusion medicine
  • Transplant medicine and surgery
  • Trauma
  • Urology

How to transfer a patient

When you call Y Access Line at 888-YNHH-BED (888-964-4233) a trained paramedic will answer your call and connect you with an attending specialist for patient transfer. Please have the following information available when calling Y Access:
  • Referring provider
  • Referring facility, patient location
  • Patient name
  • Date of birth
  • Reason for transfer
  • Pertinent medical information including patient's current condition, invasive lines, assist devices, drips
Y Access also provides pediatric and neonatal critical care transport.

Ongoing physician communication

Y Access outreach coordinators maintain communication to providers who refer to Yale New Haven Hospital by offering EpicCare Link, a read-only version of Epic, and routing discharge summaries back to referring providers.

It is not necessary to have Epic in your practice to benefit from the EpicCare Link. This secure online portal allows referring physicians to monitor the status of patients receiving care at Yale New Haven Hospital. It offers protected, view-only access to a patient’s medical record, providing information you need to plan ongoing care, including:
  • Allergies
  • Consultation and progress notes
  • Discharge summaries
  • Lab, imaging and diagnostic test results
  • Medications
  • Orders placed by Yale New Haven Health physicians
  • Procedural information
  • Care providers 

Within two hours of admission to Yale New Haven Hospital, you can log on to EpicCare Link to access a patient’s medical record. This includes previous YNHH admissions, clinic or Emergency Department visits. To enroll in EpicCare Link, please complete the user request form or call 203-502-4615.

If you are not receiving discharge summaries after hospitalization, please contact us at yaccess@ynhh.org.
Note: Please do not include any personal health information in any emails to this address.

Pediatric consultation service

Yale New Haven Children’s Hospital (YNHCH) Pediatric Consultation Service allows quick and easy access to our pediatric specialists to improve care by providing a consultation, assistance with an urgent issue or an emergency transfer to YNHCH for your patient, 24/7. With one call to Y Access Line, 888-YNHH-BED, our clinically trained operators will link you directly to the appropriate pediatric specialist.

The ACCESS Mental Health CT program offers expert pediatric psychiatric consultations for children and adolescents’ mental health issues, Monday-Friday, 9 am to 5 pm. Services include:

  • Free telephone consultation within 30 minutes of initial call
  • Assistance with finding community behavioral health services
  • Behavioral health training and education

For more information, call 844-751-8955 or accessmhct@valueoptions.com.

Pediatric and neonatal critical care air and ground transport

Highly skilled transport teams trained in pediatric/neonatal airway management, ATLS and critical patient management, provide transportation to Yale New Haven Children’s Hospital via our specially equipped ambulance or SkyHealth helicopter.

Read more about our transport service.

Telemedicine program for stroke

Yale New Haven Stroke Center offers remote neurologic expertise via our telestroke program that uses remote video and image-sharing communications at an affiliated hospital for patients who have acute stroke symptoms and are deemed eligible for intravenous Tissue Plasminogen Activator (TPA) or interventional procedures.

For more information about becoming a part of our telestroke program, please email yaccess@ynhh.org.

Y Access education and community outreach

Y Access Line team is available to provide clinical lectures and programs to physicians, nurses, EMS personnel and first responders. To request our team and/or aircraft for a community event or if you are interested in arranging a speaker at your facility, please contact us at yaccess@ynhh.org.