With the integration of the Saint Raphael Campus, the cast of Yale-New Haven Hospital caregivers has expanded greatly beyond patient care associates (PCA) and Emergency Department technical assistants and now includes clinical technicians, emergency room technicians, medical assistants, Diagnostic Radiology technical associates and Radiology technical assistants.
At the recent Celebration of Caregivers at 55 Park Street, speakers celebrated the integration of both campuses and welcomed their SRC counterparts, some of whom were in the audience.
First up was Veronica Price, PCA, Geriatric Unit, Yale-New Haven Psychiatric Hospital, who told the audience, "We have a lot to celebrate this year.
"We now have more family members. Welcome to the Yale-New Haven family," said Price, to applause. "At Yale-New Haven, we strive for excellence and we are going to be stronger and better because there are now so many more of us. Watch us — we are going to continue to get even better!"
Sue Fitzsimons, RN, PhD, senior vice president, Patient Services, told the group, "Today's celebration is a milestone in our fledgling new hospital. Our focus is on excellence in delivering patient care no matter what our role or where we practice. You represent many roles but you have one job when it comes to patients."
Diane Vorio, RN, MSN, vice president, Patient Services, spelled out for the audience how they help patients. "You are vital to delivering safe, high-quality, patientcentered care," said Vorio, "and you touch patients in a unique and personal way."
She mentioned that the caregivers in the room perform hourly rounding, turn patients to prevent pressure ulcers, ambulate patients to prevent complications of bed rest, and hold the hand of frightened patients in the ED, OR or Radiology. "For patients, you are the face of caring at Yale-New Haven Hospital," she concluded. "With all of you helping us, we will fulfill our promise as a destination hospital."