Billing FAQ

The guarantor is the person or entity responsible for paying the balance of an account.

Information gathered from patient registration is stored in our computer system. We ask the patient to verify the information we have on file each time they return for services to ensure it is current and accurate. If you are a Medicare patient, we are required to ask specific questions at each visit to determine whether Medicare or another payer is primary. We appreciate your assistance in verifying the information with us.

For questions about a bill regarding Bridgeport, Greenwich, Lawrence + Memorial, Westerly or Yale New Haven Hospital:

 

Online
Login or register with MyChart to view detailed visit information and send us a secure message.

Phone
855-547-4584
Our customer service staff is available to assist you Monday-Friday from 7:30 am - 5 pm.

 

For questions about a bill regarding Northeast Medical Group:

 

Online
Login or register with MyChart to view detailed visit information and send us a secure message.
 
Phone
Call 833-288-4400
Our customer service staff is available to assist you Monday-Friday from 8 am - 5 pm.

 

Online
Make a payment through MyChart, our online patient portal available 24 hours, 7 days a week.


Phone
Call 855-547-4584 to use our automated system or make a payment over the telephone with our customer service staff. Our customer service staff is available to assist you Monday - Friday from 7 a.m. - 5 p.m.

Mail

If you have your monthly statement:

Complete the coupon attached to the bottom of your monthly statement. Detach the coupon portion and return in the addressed envelope included with your statement for your convenience.
 
If you do not have your monthly statement:

Please send checks to

Yale New Haven Health
PO Box 788327                               
Philadelphia, PA 19178-8327

or, for Yale Medicine

Yale Medicine
P.O. Box 1880
New Haven, CT  06508-1880

Please include the guarantor number(s) listed on your bill on your check

 

Accepted forms of payment:

  • Cash
  • Check
  • Credit card
  • Health Savings Account credit card with credit card logo

    hsa card

In many cases, we can help establish an interest-free payment plan to fit your financial needs. You can set up a payment plan using one of the options below. Please be aware that partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us.

Online

Log in or register with MyChart today to set up your payment plan in just a few clicks under the Billing tab.

Phone

To discuss payment options for Bridgeport, Greenwich, Lawrence + Memorial, Westerly or Yale New Haven Hospital:

Call 855-547-4584.
Our customer service staff are available to assist you Monday-Friday from 7:30 am - 5 pm.

To discuss payment options for Northeast Medical Group:

Call 833-288-4400
Our customer service staff are available to assist you Monday-Friday from 8 am - 5 pm.

 

At Bridgeport, Greenwich, Lawrence + Memorial, Westerly and Yale New Haven Hospital, we understand that it can be difficult for some patients to afford their hospital bills. We have a variety of financial assistance programs designed to help. You may qualify for financial assistance if you meet specified criteria. Learn more about our financial assistance policy online or by speaking with our customer service staff at 855-547-4584.

A co-payment is a fixed amount (for example: $25) you pay for a covered healthcare service, usually when you get the service. The amount can vary by the type of covered service.

Find out more:

pdf Understanding Healthcare Prices | En Español 

A deductible is the amount you are expected to pay for healthcare services your health plan covers before your health plan begins to pay. For example, if your deducible is $1,000, your plan won't pay anything until you reach $1,000 of covered healthcare services subject to the deductible. To find out if you have a deductible, please contact your insurance company.

Find out more:

pdf Understanding Healthcare Prices | En Español 

A co-insurance is your percentage share of the costs of a covered healthcare service. This (for example: 20%) is based on the allowed amount for service. You pay coinsurance plus any deductibles you owe. For example, if the health plan's allowed amount for an office visits is $100 and you've met your deductible, your coinsurance payment of 20% would be $20. The health insurance or plan pays the rest of the allowed amount.

Yale New Haven Health bills your insurance company directly for services rendered. If your insurance determines you have an amount due based on your benefits, we will bill you for this amount. If you feel that your insurance company has paid your claim incorrectly, please contact your insurance company.

While an insurance may authorize services, an insurance authorization is not a guarantee of payment. The explanation of benefits (EOB) provided separately by your insurance company will detail the amount you owe for services at Yale New Haven Health and is the amount you will be billed for.

There are a number of reasons that may result in the insurance denying a claim. Below is a list of common denial reasons that may apply:

  • The service you received was not covered under your insurance plan.
  • The correct insurance information was not on file at the time of service.
  • The service you received was from a provider outside your insurance plan network.
  • Your insurance coverage was not in effect at the time of service.
  • Your primary care physician did not process a referral for the services or an authorization was not obtained prior to the services being rendered. 

We recommend contacting your insurance company for any specific questions pertaining to your insurance claim denial.

 

If you are not enrolled in paperless billing:

Mail
Your latest billing statement will be sent in the mail to the guarantor at the address we have on file.
 
Online
Log in or register with MyChart today to view an electronic version of your latest billing statement.
 
If you would like to update this information, please contact our customer service staff at 855-547-4584. 
 

If you are enrolled in paperless billing:

E-mail
Your latest billing statement will be sent via email to the guarantor at the email address we have on file.
 
Online
Make a payment through MyChart today to view an electronic version of your latest billing statement.
 
If you would like to update this information, please contact our customer service staff at 855-547-4584. 

 

 

Our customer service staff are available to explain specific aspects of your monthly statement. 

For questions about a bill regarding Bridgeport, Greenwich, Lawrence + Memorial, Westerly or Yale New Haven Hospital:

Online
Login or register with MyChart to view detailed visit information and send us a secure message.

Phone
855-547-4584
Our customer service staff are available to assist you Monday-Friday from 7:30 am - 5 pm.
 

For questions about a bill regarding Northeast Medical Group:

Online
Login or register with MyChart to view detailed visit information and send us a secure message.
 
Phone
833-288-4400
Our customer service staff are available to assist you Monday-Friday from 8 am - 5 pm.

 

Online

Login or register with MyChart to view detailed visit information. For an official printed itemized statement, please send a message to customer service.

Phone

To request an itemized statement for Bridgeport, Greenwich, Lawrence + Memorial, Westerly or Yale New Haven Hospital accounts:

Call 855-547-4584
Our customer service staff are available to assist you Monday-Friday from 7:30 am - 5 pm.
 
To request an itemized statement for a Northeast Medical Group account:

Call 833-288-4400
Our customer service staff are available to assist you Monday-Friday from 8 am - 5 pm.
 

 

For Yale New Haven Health hospitals and Northeast Medical Group services, we use a combined billing statement, which means that we bill you for both the doctor and the use of the hospital and equipment on the same bill.
 
At some other hospitals, if you saw a physician for an office visit and also had an X-ray, you would receive a bill from that physician for the office visit and a separate bill from the facility where you had the X-ray

 

The adjustments you see on your monthly statements include patient payments and Yale New Haven Health adjustments due to contractual agreements with insurance providers.

Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, X-rays and EKGs, among others.

The bills are for hospital and professional services rendered by providers in diagnosing and interpreting test results while you were a patient with Yale New Haven Health. Pathologists, radiologists, cardiologists, and other specialists perform these services and submit separate bills. For questions about these bills, please call the number printed on the statement you received from the provider.

Provider-based billing is a type of billing for services provided in a clinic, department, or physician office which is considered to be part of the hospital. This is often the case with large health care systems. Clinics located several miles away from the main hospital campus may be considered part of the hospital. Even though you’re seeing your regular physician in a clinic setting and not actually “hospitalized,” your visit is billed under the hospital rather than the physician’s office.
 
Affected patients see a statement with charges split apart for each visit – one charge will be a professional fee (clinic charge) billed by the professional medical group and the other a technical fee (hospital charge) billed by Yale New Haven Health. Depending on specific insurance coverage, it is possible that some benefits differ for these services and procedures and some patients may have to pay a higher cost. Patients with a supplement plan are not likely to see much change.

 

The payment will be applied toward the oldest outstanding balance. This does not include balances that are currently with a collection agency. To make payment toward accounts with a collection agency, please contact the agency at the phone number listed on the letter mailed to you.

In most cases, if there is an outstanding account balance, your payment will be applied to that account. If a balance does not currently exist, a refund will be issued back to the original credit card or by check. If you have questions regarding an overpayment, please contact our call center:

For questions regarding overpayment to Bridgeport, Greenwich, Lawrence + Memorial, Westerly or Yale New Haven Hospital accounts: 

Online
Login or register with MyChart to view detailed visit information and send us a secure message.
 
Phone
855-547-4584
Our customer service staff is available to assist you Monday-Friday from 7 am - 5 pm.

For questions regarding overpayment to Northeast Medical Group:

Online
Login or register with MyChart to view detailed visit information and send us a secure message.
 
Phone
833-288-4400
Our customer service staff is available to assist you Monday-Friday from 8 am - 5 pm.

 
Please contact your insurance company to provide them with the information requested. While we make every effort to act on behalf of our patients and assist the insurance companies in processing claims, many insurance companies require a written response from the patient in these cases.
This notice is provided to patients being seen at a Yale New Haven Health provider-based location and provides an estimate of your out-of-pocket expense for your visit based on estimates of our charges and your insurance coverage based on typical visits to the facility you are visiting. In accordance with Connecticut Public Act 14-145 An Act Concerning Fees Charged for Services Provided at Hospital-Based Facilities, effective October 1, 2014, all hospitals are required to inform you when you are being seen for medical services at a hospital-based outpatient facility. To meet this requirement, you may have received this letter from us in the mail prior to your visit or you may have been handed this letter at your visit. 

The range quoted in the letter is an estimate only. It is based on historical data of other visits to our facilities and the average insurance coverage. The amount owed may change based on your insurance benefits and if you have a remaining deductible amount or other out-of-pocket liabilities due.