We Are Here for You
Yale New Haven Hospital is recognized for advanced clinical care. We are also committed to keeping you safe and comfortable when you come to us at our ambulatory facilities and in our physician offices.
We are currently scheduling appointments, surgeries and procedures. Contact your healthcare provider if you postponed an appointment due to COVID-19.
Comfort and Safety Measures
We have increased efforts to keep our patients, visitors and healthcare professionals safe. Learn more about how we are adding additional screenings, testing, social distancing and cleaning across our facilities.
At our hospitals, all patients and visitors are required to wear masks. We ask about symptoms and check their temperatures at the door. Our employees are required to take two temperature checks each day. If they have any symptoms of COVID-19, they are not allowed to report to work.
Patients: If you are admitted to the hospital or have an upcoming surgery or a procedure requiring general anesthesia, you will receive a COVID-19 test. We have established COVID-19 testing for asymptomatic and symptomatic patients at several locations throughout Connecticut and Westerly, RI. Any patient who comes to our emergency departments or urgent care locations will be evaluated and triaged based on symptoms. Routine walk-in COVID testing is not available at our emergency departments.
Employees: We have established a program that tests employees and physicians regularly.
We use an advanced cleaning and disinfection process on all medical equipment, highly touched surfaces and frequently trafficked areas. All of our cleaning exceeds the recommendations put in place by the CDC. Patient rooms are cleaned daily, and deep cleaned after a patient is discharged. We have also installed additional hand sanitizing stations.
Designated Patient Care Areas
Patients who don’t have COVID-19 are treated on separate units by different care teams while in the hospital. We are committed to providing exceptional care to patients with COVID-19. It’s part of our mission. Patients with COVID-19 and those awaiting test results are cared for on designated units.
We have reduced the number of patients and staff allowed in elevators. We have eliminated lines at screening areas, appointment check-in and cafeterias with social distancing stickers and signage. The majority of our waiting rooms are closed. Most check-in areas will have plexiglass barriers.
Personal Protective Equipment (PPE)
We have ample supplies of infection prevention equipment to help keep patients and caregivers safe, such as masks, gloves, gowns and eye coverings.
Preparing For Your Visit
With extra precautions in place to ensure patient and visitor safety, stay up to date with our latest protocols.
Surgeries and Procedures
Our operating rooms and procedural areas meet the most stringent guidelines for cleanliness and safety. If you have a scheduled procedure, our teams will walk you through new, easy processes for pre-testing, arrival and discharge. These include using mobile device check-in and reduced on-site paperwork.
Surgery and Procedure FAQs Find a COVID Testing Site
We offer a number of services at our ambulatory locations. Exam rooms are thoroughly cleaned after each patient. And our radiology equipment is cleaned according to the strictest standards after each patient.
Find a Doctor Find a Location
While community spread of COVID-19 is still occurring, we will continue to restrict who can visit our hospitals and who can accompany patients to appointments. We don’t like limiting visitors, but it helps reduce the risk of exposure to patients and staff.
Video Visits and Telehealth
We offer a wide range of telehealth services if you prefer to see your doctor from the comfort of your home. You will need a MyChart account to conduct a visit. If you don’t have an account, you can sign up for one.
Find a Doctor Log into MyChart
Video Care OnDemand
Yale New Haven Health's Video Care OnDemand provides video access to clinicians for minor medical concerns using your smartphone or tablet.
Schedule a Visit
Request an Account
Emergency and Urgent Care
If you are experiencing a medical emergency, including signs of a heart attack or stroke, get help right away. Our Emergency Departments are ready to care for patients suffering from a range of medical emergencies. Proper precautions are in place to ensure patient and staff safety.
COVID-19 (Coronavirus) Information
Yale New Haven Health is committed to bringing you the latest information about COVID-19 (coronavirus) to ensure you and your loved ones receive the care you need, when you need it.
Visit our COVID-19 Resources page