Nominations for YNHH Heroes begin May 21

Do you know a Yale New Haven Hospital hero? Heroes are employees, volunteers or medical staff members who go above and beyond every day, exemplify the YNHHS values and consistently exhibit the Standards of Professional Behavior in their daily work with patients, families, clients and colleagues.

Since 2007, employees have chosen six classes of heroes. Nominations for the seventh class begin Monday, May 21. Nominees should practice the Standards of Professional Behavior and exhibit these values every day:

Patient-Centered Care – Put patients and families first
  • Keep patients safe and use high reliability practices
  • Deliver the highest quality of coordinated care and service
  • Make patients and families part of the team
  • Ensure a quiet, clean environment

Respect – Value all people
  • Protect others’ privacy and dignity
  • Introduce yourself and your role
  • Be curious, ask questions and listen without interruption
  • Support, recognize and appreciate others

Compassion – Be empathetic
  • Smile, make eye contact and offer a warm greeting
  • Offer thoughtful gestures of courtesy, comfort and kindness
  • Identify and respond to feelings, concerns and requests
  • Communicate with courtesy and respect

Integrity – Do the right thing
  • Be on time and prepared
  • Promote diversity and be inclusive
  • Work as a team and speak well of others Value different ideas, perspectives and feedback

Accountability – Be responsible and take action
  • Own your work and follow through on commitments
  • Explain what you are doing and why
  • Present a professional image
  • Acknowledge when wrong, apologize and take action

To nominate a Hero, visit the YNHH employee intranet landing page and complete and submit the YNHH Hero nomination form online, or visit heroes.ynhh.org. The deadline for nominations is Friday, June 15. For more information, visit the YNHH intranet homepage. The 2018 Yale New Haven Heroes will be announced this summer.

Who may nominate or be nominated as a Hero:
  • Yale New Haven Hospital employees
  • Health Services Corporation employees
  • Hospital volunteers
  • Members of the YNHH Medical Staff
  • YNHH house staff