What to Expect When You Arrive

Yale New Haven Hospital has implemented new safety procedures at all its facilities. Depending on your procedure or visit, our scheduling office will explain what you need to know from where to park your car and how to check-in. Many of our locations have remote check-in while patients are still in their cars, and then they are escorted directly to pre-surgical bays.

Extra Care, Extra Precautions

All patients must wear a mask before entering any of our buildings. Whenever possible, patients should bring their own mask from home. We have masks if you don’t. As an added safeguard, we continue to enforce visitor restrictions to protect our patients, employees and the community. If you or a loved one has to go to the ER, hospital or one of our ambulatory sites, know that visitors are not permitted except under extenuating circumstances. Find additional information on our patient and visitor policies here.

Your Safety = Our Priority

Whether you have deferred your care and now need to schedule a visit, or looking for new services, we’d like assure you that the hospital in New Haven and locations across the region safe for you and your loved ones. Here are just a few of the safety measures we have in place to keep you safe:

  • Enhanced cleaning and sanitizing of hospital rooms and public areas.
  • COVID-19 patients are cared for in designated areas, separate from patients without COVID-19.
  • Convenient ambulatory locations also undergo enhanced cleaning and sanitizing, including all radiology equipment.
  • With online check-in, we’ve been able to close waiting rooms at most sites and reduce the amount of onsite paperwork.
  • Social distancing implemented in places such as cafeterias and elevators. Given how effective social distancing has been to “flatten the curve,” we’ve made it easier for people to stay six feet apart with marked signage and Plexiglas barriers in transaction areas.
  • Continuing with a “no visitor” policy (with some exceptions for children, special-needs patients and people with disabilities who need a support person).
  • Patients and any visitors are screened for symptoms at the door and must wear masks. Our employees, too, check symptoms and temperature twice a day.
  • Testing is important. Every patient admitted to the hospital is tested for COVID-19. We’ve also established a program that tests employees and physicians regularly.

For more about how we are keeping our world-class care safe for you and our communities, check out this infographic for the ways we’re making Yale New Haven Health safer than ever.