Patient Experience and Satisfaction

Assuring that patients receive the highest level of service is a top priority at Yale-New Haven Hospital. Collaboration, cooperation and coordination are key to ensuring our patients' satisfaction. Every member of our multidisciplinary team is dedicated to the hospital's patient-focused approach and commitment to quality care, ensuring the best outcomes and a safe environment to visit.

Measuring Patient Satisfaction

When choosing a neurosciences center, high marks for patient satisfaction should be among the most important considerations. Although recommendations from neighbors and friends can be helpful, they may reflect too heavily on an individual experience during one stay. A more accurate way to predict what your experience will be like is to examine data reflecting the experiences of many people over time.

In measuring the quality of care and service, we turn to the people who know best: our patients. For over ten years, we have been collecting extensive data from surveys given to patients, asking them to rate individual care units on the following factors:

  • Teamwork
  • Responsiveness
  • Communication
  • Coordination
  • Confidence in caregivers
  • Amenities
  • Courtesy
  • Cleanliness
  • Overall satisfaction
  • Understanding/sensitivity

Our patients consistently rate our inpatient cardiac care units among the best — performing exceptionally well on overall satisfaction and understanding/sensitivity. Why? Because at Yale-New Haven Hospital, we value our relationship with patients. Every healthcare provider in our Heart and Vascular Center participates by:

  • Seeking out new ways to provide informed, thoughtful guidance
  • Providing the highest quality, safest, patient-focused care
  • Being actively involved in research and quality initiatives
  • Providing 24/7 emergency response care
  • Keeping current in training on the latest cardiac diagnostic equipment and treatments

Patient Assistance

Patients have 24/7 access to a team of professional representatives and advocates whose primary job is to help resolve concerns or issues they may have during their stay-quickly and with the utmost sensitivity. Patients may call the Yale-New Haven Patient Assistance Line to talk with their patient representative at any time, or visit Patient Relations & Services for more information.