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Patient- and Family-Centered Care

Patient- and family-centered care describes the way the healthcare team at Yale-New Haven Children's Hospital partners with patients and families to ensure that the best interest of patients is the foundation of our care.

At Yale-New Haven Children's Hospital, we understand that family members know their loved one better than anyone else. Informed, involved patients and families can offer important information, make better decisions and improve the quality and safety of care. We provide information that patients and families need to make educated decisions about treatment. At the same time, we rely on personal input from families, we support the choices and we respect the decisions patients and families make.

The partnership between patients, families and healthcare providers is based on the understanding that everyone's role is important. What we do together is greater than what any of us can do alone. Involving families in the patient's care supports the healing process and can improve the outcome. This belief shapes our work, our services and the care we provide.

Patient- and family-centered care means involving and responding to patients and families. To do this, we:

  • Recognize that each child and each family is unique
  • Provide open, honest communication
  • Involve the family in the planning, delivery and the evaluation of health care
  • Offer a welcoming, supportive environment
  • Provide timely and expert care
  • Provide access to information and resources

At Yale-New Haven Children's Hospital, families can nurture, give care and participate in the healing process.

Patient- and Family-Centered Care Concepts

Dignity and Respect

We try to listen and honor patient and family perspectives, choices and backgrounds. We try to identify strengths in every patient and family. We try to be flexible with our policies and procedures by tailoring care to the needs, beliefs, and religious and cultural values of each person. Patient- and family-centered care requires mutual trust and respect.

Information Sharing

We try to share complete, accurate, timely and unbiased information with family members of our patients. Information sharing builds trust and strengthens the partnership between patients, families and caregivers.

Collaboration

We partner with patients and families in the plan of care. We respect and value the understanding families bring to this partnership. We also try to involve patients and families when we create and evaluate hospital policies and procedures.

Participation

We offer families choices about approaches to care and we support them in the level of decision-making and participation they choose:

  • 24-hour visitation
  • Rooming-in with child
  • Rounding with the medical team
  • Parent support groups
  • The Pediatric Family Advisory Council, a group of parents and pediatric staff who work together to bring about positive changes in patient care.

Patient and Family Advisors

We like to involve patients and family members in our Patient- and Family-Centered Care Program. One way is to volunteer to become a Patient and Family Advisor. Patient and Family Advisors help bring the patient and family perspective to our work at Yale-New Haven Children's Hospital. Our patient and family volunteers work with staff and other patients and families on a variety of projects and programs to help improve our service and the healthcare experience for everyone.

If you would like more information about becoming involved with the Patient- and Family-Advisor Program, please email the program or contact Susan Kamm, Manager, Patient- and Family-Centered Care Services, at 203.688.3299.

Other resources:
The Institute for Patient- and Family-Centered Care

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Yale School of Medicine
Magnet Recognition Best Hospitals 2012-2013

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