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Yale New Have Health System’s Corporate Business Services recently launched consolidated statements that combine balances owed for care at YNHHS hospitals and Northeast Medical Group.
In one, combined statement, patients can see their balances for services provided at Bridgeport, Greenwich, L+M, Westerly and Yale New Haven hospitals and NEMG practices. Previously, patients received separate statements from the hospitals and NEMG.
The new statements feature patient-friendly language highlighting multiple payment methods, paperless options and quick access to the online patient portal via smart phone through a Quick Response (QR) scan code.
Other enhancements include:
“We are always looking for ways to improve our patients’ financial experience,” said Sharlene Seidman, YNHHS vice president, Patient Financial Services. “This consolidated statement and other improvements are part of our goal to provide simplicity and transparency, and help our patients however we can.”