Patients & Visitors

The Family Resource Center at Yale New Haven Children's Hospital offers families a quiet and welcoming place to do their own research, read and work privately.

Families can access computers, the Internet, a universal cell phone charger, a parent library of books, resources and information related to children's health care, financing and advocacy. A schedule for coffee hours and educational events is posted outside the center.

Our caring, professional staff is available to bring information to your child's room if necessary.

Location and hours

West Pavilion, 7th floor
Hours: 9 am - 5 pm Monday - Friday; some weekends and evenings

Bridgeport Hospital Campus

Bunny's Café: A family lounge and kitchen area called Bunny's Café is available for parents of hospitalized children to relax, sip a beverage, read a magazine or even send email. Bunny's Café includes an attractively decorated kitchen with full-size refrigerator, microwave oven, coffee maker, café tables and a computer workstation with Internet access.

Tiny Miracles: A parent resource room in the newborn intensive care unit that features a kitchenette, bathroom, lockers and a computer with Internet access.

With room service dining, your child's meals can be ordered from the room service menu any time between 7 am and 7 pm daily. All menu items listed are available throughout the day. Your child's meal will be delivered within 45 minutes of placing your order, or at your requested time.

Our room service menus are designed to appeal to children and teens alike, with a wide range of choices. The doctor may have ordered a special diet requiring some changes to your child's normal diet. We are ready to work with you to select foods that fit both the doctor's orders and your child's appetite. Please remember that if your child is on a special diet, some foods listed on the menu may not be allowed.

Guest room service

The hospital offers a "room service" meal program designed specifically for parents or family members who wish to dine with their child during meal time. The service is available from 7 am - 7 pm daily and family members can order from the patient room service menu. The cost is $5 (one meal card) for breakfast and $10 (two meal cards) for lunch or dinner. Please ask a member of our unit staff to provide you with a brochure if your admission packet did not include this guest room service information.

Other dining options

East Pavilion Cafeteria
First floor, Atrium lobby
Weekdays and weekends: 7 am - 8 pm

Atrium Café - Brioche Dorée
First floor, Atrium Lobby
Monday-Friday, 6:30 am - 4 pm

Smilow Cancer Hospital
Park Street Café, 1st floor
Monday-Friday, 6:30 am - 4 pm

Overlook Café
2nd floor
Monday-Friday, 11 am - 6 pm

New Haven Pavilion Cafeteria and Jazzman's Café
Second floor, New Haven Pavilion; open
Monday-Friday,
NHP Cafeteria: 7:30 am - 2 pm
Jazzman's Café: 7:30 am - 3 pm

For pre-recorded information about what is being served in the cafeterias each day, call 203-688-MENU (6368).

Vending machines
Vending machines are available 24 hours a day with hot and cold beverages, snacks and light food offerings. There are vending banks located at the exit of the East Pavilion Cafeteria, and on the 4th floor of the Smilow Cancer Hospital.

Special requests
Our goal is to meet your child's personal needs. Our room service operator, the dietetic technician, can work with you to address food allergies or intolerances, and kosher or vegetarian meals. For special infant formulas, please ask your nurse to contact the dietitian.

Items lost in public areas around the hospital are often brought to the security and protective services office in the East Pavilion annex behind the East Pavilion cafeteria. Call 203-688-2500 to inquire about a missing item or to get directions to the office.

For items lost in patient care areas, please speak to a staff member in the department or unit in which the item was lost.

Patients and family members are reminded not to leave personal items unattended in the hospital.

Mail

To send cards, letters or flowers, use:

Patient's Name
Floor and/or Room Number
Yale New Haven Children's Hospital
20 York Street
New Haven, CT 06510-3202.

Internet

Wireless access to the Internet is available on all patient units, in the cafeterias and the atrium.

Visit the Atrium Gift Shop

Visit the Glass Door Gift Shop

Send Well Wishes