Patients and family members who have questions, concerns, unmet needs or who require additional assistance beyond what is available on the unit, may contact Yale-New Haven Hospital (YNHH) patient relations during normal business hours. After hours and on weekends and holidays, please call the patient assistance line. YNHH also has a formal grievance process that you can ask patient relations about.
Interpreters & Translation Service
Yale-New Haven Children's Hospital provides free interpreters for patients and family members with limited English proficiency or for those who are deaf or hard of hearing. Please let your doctor and the admitting office patient account representative know in advance about your language or hearing needs. If you need an interpreter while in the hospital, please contact your nurse or doctor.
YNHCH provides special equipment and services to patients (and their companions) who are deaf or hard of hearing. American Sign Language interpreters, TTY's and assistive listening devices are available. For information about these services, please ask the hospital staff.