Rehabilitation and Wellness Center earns national patient experience award

Thursday, December 21, 2017
The YNHH Rehabilitation and Wellness Center recently celebrated its second anniversary and a Press Ganey Guardian of Excellence award for outstanding patient satisfaction. Attending the event were (l-r): Judy Catalano, patient experience engagement manager; Patti Strasburger, RN, patient service manager; Mary I. O’Connor, MD, director, Center for Musculoskeletal Care; Joseph Pelaccia, president, Milford Hospital; Carol Just, RN, director, Nursing, Musculoskeletal and Neuroscience; Ena Williams, RN, interim chief nursing officer; and John Tarutis, executive director, Physical Medicine and Rehabilitation.
New Haven, CT(Dec.) 21, 2017 – Yale New Haven Hospital’s (YNHH) Rehabilitation and Wellness Center recently earned the 2017 Press Ganey Guardian of Excellence Award for patient experience.

The center was recognized for achieving patient satisfaction scores above the 95th percentile each month during fiscal year 2017.

The 24-bed center opened in 2015 in space YNHH leases from Milford Hospital. Patients are cared for by a variety of physician specialists, including physiatrists, who specialize in physical medicine and rehabilitation. Many of the center’s 60 staff members came from Yale New Haven and Bridgeport hospitals and include nurses certified in rehabilitation, along with physical, occupational and speech therapists with advanced skills.

The Rehabilitation and Wellness Center provides one-on-one, intensive therapy for patients from throughout the region with neurological disorders, trauma, limb loss, joint replacements and other conditions. The center also provides support services, including a new amputee support group.

Press Ganey is a national provider of patient experience measurement, performance analytics and strategic advisory solutions for healthcare organization.

Yale New Haven Hospital (YNHH), part of Yale New Haven Health, is a nationally recognized, 1,541-bed, not-for-profit hospital serving as the primary teaching hospital for the Yale School of Medicine (YSM). Founded as the fourth voluntary hospital in the U.S. in 1826, today, YNHH has two New Haven-based campuses, and also includes Yale New Haven Children's Hospital, Yale New Haven Psychiatric Hospital and Smilow Cancer Hospital. YNHH has received Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. YNHH has a combined medical staff of about 4,500 university and community physicians practicing in more than 100 specialties. www.ynhh.org

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