You may use the telephone in your room or your own cell phone or mobile device to make and receive calls during your stay. As a courtesy to all of our patients, we ask you to respect our policies regarding the use phones in the hospital at all times.
Follow these instructions when making calls from the telephone in your room. Remember, you must dial the area code when making any call within Connecticut, even if it is a local number.
Local calls: Dial 9 + the phone number
Toll-free calls: Dial 9 + 1 + the phone number
Internal (688) calls: Dial 8 + last four digits of the phone number
Long-distance calls: 9 + 1 + a telephone calling card number (then follow your calling card instructions)
To help you and other patients sleep through the night, incoming calls to your room will not go through between the hours of 10 pm and 7 am. If someone needs to reach you during that time, have them call the main nurse's station number on your floor or unit. You can make outgoing calls at any time.
Cell phones (and mobile devices) should not be used in certain areas of the hospital. Please observe posted signs in areas where they are not allowed.
There are numerous public phones around the hospital, as well as TTY/TTD phones for the hearing impaired or deaf. A member of your patient care team can direct you or your visitors to the nearest one.
Use your "inside" voice
When making any phone call, please keep your voice low and ask others to do the same. If staff, visitors or other patients are speaking too loudly, ask a member of your patient care team to address the issue.