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Language Services

All patients and their families deserve clear and accurate communication about their health care. That's why we offer language services resources for patients and family members with Limited English Proficiency (LEP) or who are Deaf, hard of hearing, and blind or visually impaired -- free of charge.

To help ensure a smooth hospital stay, please let your doctor, provider and/or admitting account representative know in advance about your communication needs. If you need an interpreter while you are staying in the hospital, please let us know.

For Limited English Proficiency Patients

The Joint Commission states all healthcare institutions are required to provide an interpretive resource to non-English speaking patients, who have identified their preferred language as other and have requested use of an interpreter. Interpretive resources are provided in person (face to face), over the phone (OPI), and/or via video remote interpreting (VRI). 

For Deaf or Hard of Hearing Patients 

The following resources are available:
American Sign Language, Oral Transliteration, Oral Sign Support, Communication Access Real-time Translation (CART), Tactile Sign Support, CDI Team, Video Phones, Amplifiers/Amplified Listeners, TTY (TeleTypewriter) Phones, Closed-Caption Decoding

Translation Services

The Language Services department coordinates translation of documents in the top fifteen languages for Yale New Haven Health as well as in large print (18pt font, English only) for the visually impaired. The After Visit Summary for inpatient admissions can also be translated and is available via audio for blind and visually impaired patients. These services are requested through your care team.

For Blind and Visually Impaired Patients

The following resources are available:
Braille documents (13 vital hospital documents), Magnifying Glasses/Sheets, Big Button Braille Phones, Large Print documents, Talking Clock

For Patients with Speech Impediments

The following resources are available:
Flash Cards, Alphabet Boards, Dry-erase Boards, Communicards

Disability Screening

In pursuit of our goal to be patient centered, we need to appropriately accommodate all patients – including those with disabilities. The Disability/Care Accommodations screening tool was implemented in August of 2020 in response to a Department of Justice settlement. Epic configuration and workflows were created to identify patients with disability and to document requested and rendered accommodations.

If you have questions about these services please contact Language (Translation) Services at 203-688-7523.