October 2017

Taking better aim at performance improvement: A message from Thomas Balcezak, MD, Chief Medical Officer

One hallmark of a healthy organizational culture is the ability to create alignment across all aspects of the organization by clearly communicating strategic direction. The beginning of a new fiscal year provides an opportunity to discuss our Performance Improvement Plan, which provides a road map for our improvement activities for the next 12 months. The Performance Improvement Plan is created based upon input from physician, nursing and administrative leaders, performance data and comparison with our peers.

Read the October 2017 issue here

September 2017

Balancing the perception and reality of the U.S.News rankings: A message from Thomas Balcezak, MD, Chief Medical Officer

Many of us have discussed our strategy to improve our national rankings such that they accurately reflect the great strides we have made in clinical breadth, quality and safety in patient care. While rankings like the U.S. News & World Report's "America's Best Hospitals" have many flaws, they are noticed and valued by the general public.

 

Read the September 2017 issue here

August 2017

The value of physician dashboards and individual clinical performance data: A message from Thomas Balcezak, MD, Chief Medical Officer

A focus on enhancing the value of care we provide guides much of the work I do and it is a common theme in my messages to you. We chose High Reliability as the guide for our ongoing journey towards that goal. Two key elements of a high reliability culture are transparency and accountability. In our ongoing journey to enhance value, we all must have the tools to understand and learn from our strengths and weaknesses.

 

Read the August 2017 issue here

July 2017

Returning to basics invigorates professionalism, patient-centered collaboration: A message from Thomas Balcezak, MD, Chief Medical Officer

July is an important month at Yale New Haven Hospital, as we welcome the latest class of more than 300 new residents and fellows to our community.

 

Read the July 2017 issue here

June 2017

Driving culture through medical staff engagement and alignment: A message from Thomas Balcezak, MD, Chief Medical Officer

The importance of developing a safe, collaborative, fair and just institutional culture is central to our success in navigating the challenges that face us in health care.

 

Read the June 2017 issue here

May 2017

The CLEAR transparency in disclosing and apologizing for unanticipated outcomes: A message from Thomas Balcezak, MD, Chief Medical Officer

Clear communication is central to providing effective, patient-centered care. A key goal of the High Reliability journey is developing a culture that mitigates the risks of imperfect communication inherent to any human-intensive enterprise, such as the modern healthcare environment.

Read the May 2017 issue here

April 2017

How institutional culture creates common ground: A message from Thomas Balcezak, MD, Chief Medical Officer

My last few messages highlighted the importance of building a sense of community in our medical center, our successful effort to achieve re-accreditation from The Joint Commission and the dramatic strides made in reducing serious safety events without our walls. At face value, those topics are unrelated, but they have a common thread: They all are made possible by an institutional culture that is increasingly healthy, transparent and aligned with the institution's mission and values.

Read the April 2017 issue here

February - March 2017

The pursuit of safe, high quality care: A message from Thomas Balcezak, MD, Chief Medical Officer

The pursuit of the safest and highest quality care for our patients has been a consistent theme in my monthly messages. It drives our High Reliability work, development of a signature standard of care, clinical redesign activities and other key initiatives.

Read the February - March 2017 issue here

January 2017

New TJC accreditation standards and processes for a new year: A message from Thomas Balcezak, MD, Chief Medical Officer

The Joint Commission (TJC) triennial accreditation survey for Yale New Haven Hospital, which we expected in the fall, will now happen sometime between Jan. 11 - Apr. 11. The most likely date will be the third or fourth week In January.

Read the January 2017 issue here

December 2016

Finding respect, compassion and value in a post-election world: A message from Thomas Balcezak, MD, Chief Medical Officer

A month has passed since the election, but I continue to note a sense of disquiet in conversations with colleagues irrespective of political affiliation. The divisive and dismissive rhetoric coming from supporters of both parties has made us question what this country stands for and how we all fit into its social fabric.

Read the December 2016 issue here

November 2016

Quality, patient safety and a YNHHS signature standard of care: A message from Thomas Balcezak, MD, Chief Medical Officer

As we move into the new fiscal year, I want to discuss two areas of focus in the coming months: the recent affiliation with Lawrence + Memorial Healthcare and our goals for enhancing quality and safety for our patients.

Read the November 2016 issue here

October 2016

Real results vs. the pressure of national rankings: A message from Thomas Balcezak, MD, Chief Medical Officer

The primary focus of the Office of the Chief Medical Officer is to help our medical center provide patient care that is of superlative quality and reliably safe. In light of the recent rankings released by U.S. News & World Report, I wanted to provide an update on the strides made here in the quality and safety realm.

Read the October 2016 issue here