Checking In (Admissions)

There are several Admitting locations at Yale-New Haven Hospital. Where you need to go and who you'll meet along the way depends on why you are coming to the hospital. You should receive a call the day before your scheduled surgery or procedure to tell you what time time to arrive and to give you admission and check-in instructions.

Where to Go

The main Admitting Office is located on the first floor of the hospital's East Pavilion. Enter the main hospital at 20 York Street and follow the sign for the East Pavilion elevators. The Admitting Office is across from the elevators.

Open: Monday through Friday, 6 am - 4:30 pm

The Children's Hospital Admitting Office is located at 1 Park Street on the first floor of the hospital's West Pavilion. Enter through the Children's Hospital (West Pavilion) and look for a large fish tank on your right. An admitting associate will greet you and direct you to the appropriate department.

Open: Seven days a week, 24 hours a day

The Diagnostic Imaging Admission Office is located on the second floor of the hospital's East Pavilion. Enter through the 20 York Street entrance and follow the sign for the East Pavilion elevators. Take the elevator to the second floor and look for signs for Diagnostic Imaging.

Maternity patients arriving between midnight and 6 am should enter the hospital via the Children's Emergency entrance on Howard Avenue. Otherwise, maternity patients should follow the instructions they received during their hospital tour and pre-registration.

Who You'll Meet

Our admitting staff provides patients with a variety of services. You can easily identify admitting staff by their navy blue suits and white shirts or blouses.

  • Admitting associates are often the first people patients meet at the hospital. They perform a wide range of customer service duties, including reception, escorting patients, scheduling and bed assignment.
  • Patient account representatives are responsible for coordinating all aspects of the admission process, beginning as soon as your doctor schedules Admitting staff.
  • Agency coordinators help patients and their families apply for Medicaid assistance. This includes helping to complete applications, provide required documentation and advise patients of self-pay options.

If you are a coming to the hospital for a scheduled surgery or procedure, an admitting associate will greet you at the appropriate Admitting Office and direct you to the Operating Room reception area on the third floor of the East Pavilion.