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YNHH announces PIP goals

Yale New Haven Hospital recently shared an update on the Performance Incentive Plan (PIP) program and goals for fiscal year 2022.

PIP is a discretionary program available to employees. Now in its 23rd year, the program has the same basic structure – employees are asked to collectively meet tiered goals and may receive a financial reward based on goal achievement. The size of the reward shared by eligible employees at year-end is determined by the degree to which YNHH achieves its goals – maximum exceeds expectations, target meets the goal, and threshold is acceptable, but falls short of target.

Again this year, eligible employees could potentially earn a PIP payout of up to 3 percent of their earnings. Payout will be based on hours and earnings between Oct. 1, 2021 and Sept. 30, 2022.

“We are extremely pleased to offer the PIP program to employees once again this year,” said Denise Morris, vice president, Human Resources. “PIP goals support our YNHHS corporate and strategic objectives, and contribute to our overall success and continued recognition as a provider and employer of choice.”

The four hospital-wide areas of performance remain the same: patient experience, patient safety and quality, employee engagement and financial performance. Each area receives equal weight of 25 percent.

This year, patient experience measures patients’ and families’ experiences at YNHH as expressed in Press Ganey surveys. The Press Ganey “Likelihood to Recommend” rating reflects patients’ perceptions of how well we met their needs by capturing the percentage of survey respondents who chose the highest score for this survey question. It includes all survey responses from inpatient and outpatient settings. The year-end target score is 81.6, or the 53rd percentile.

Patient safety and quality measures the all-cause readmission rate and reflects our ability to prevent unplanned readmissions through high-quality care delivery, effective care coordination and interdisciplinary collaboration across Yale New Haven Health System. This measure includes all patients, payers and reasons for readmission. The target for readmissions is 12.4 percent.

The employee engagement goal reflects the percentage of eligible employees who complete the annual Glint Employee Engagement Survey later this year. The target goal is 74 percent participation.

Also part of the category this year is a “shadow” goal – included for awareness only – of the percentage of employee participation in Diversity, Equity and Inclusion (DEI) courses. That target is 80 percent participation in one or more DEI courses.

Financial performance includes the measure of the hospital’s operating margin, which indicates the hospital’s ability to self-fund additional or expanded services based on how much income remains after expenses are covered. The target operating margin for the end of the fiscal year is -0.82 percent.

Final PIP results will be announced after the end of the fiscal year. Any potential PIP payout will be awarded to employees on Dec. 1, 2022.

PIP goals for FY2021

Category Measure Threshold Target Maximum
Patient Experience (25%) Press Ganey
to Recommend” 
81.4 / 52nd
81.6 / 53rd
82.1 / 56th
Safety & quality (25%) All-cause readmission rate 15.5% 12.4% 10.5%
Employee engagement (25%) Glint Employee
Engagement Survey
participation rate
69% 74% 80%
Shadow Metric
DEI course participation
70% 80% 90%
Financial performance (25%) Net operating margin -1.64% -0.82% 0.00%