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Joan Kelly, Lauren Mallozzi

Joan Kelly has been named chief experience officer, Yale New Haven Health System. She joined YNHHS from NYU Langone Health in New York, where she was chief patient experience officer for four years. Before joining NYU Langone, Kelly founded ROAR Health, which provided consulting services on transforming the healthcare experience and health outcomes. Before that, she was corporate director for Consumer Experience, Innovation and Well-Being at Humana in Louisville, KY. Kelly earned her MBA from Simmons College, Boston, and is pursuing her doctorate from the University of Pennsylvania.

Lauren Mallozzi has been named system director Patient Relations, Yale New Haven Health. She has more than 18 years of experience in patient relations in hospitals throughout the U.S., serving most recently as patient relations manager at Yale New Haven Hospital. Mallozzi earned her BS in human development and family relations from the University of Connecticut and a master’s in public administration from Pace University. She is a certified patient experience professional.