Communication

Communication is the most important aid to patient safety. Talking regularly with the people who are caring for you can help clear up a misunderstanding before it creates a problem.

Here are some things you can do to ensure clear communication with your caregivers at the hospital:

• Speak up and ask questions, especially if you are unclear, unsure or confused about the care or instructions you are given
• Feel free to ask caregivers who they are, what they're doing and where they're taking you
• Pay attention to the tests, treatments and medications given to you
• Speak up if something does not seem right to you

Here are a few things to keep in mind when you are ready to go home:

• Make sure you are clear about your written discharge instructions, including medicines and the need for a follow-up visit
• Don't worry if you need to ask someone to repeat the instructions
• Be sure you are given a phone number to call if you have questions

If you need help communicating, a family member or friend can listen and ask questions to help you understand what doctors, nurses and others are saying. Translation services and hearing-impaired assistance are also available any time of day or night, at no cost to you.