Potential, current or former patients and family members who have questions, concerns or unmet needs involving YNHPH can contact Patient Relations during normal business hours. After hours and on weekends and holidays, please call the Patient Assistance Line at 203-688-2333. At any time, you may contact us via email at [email protected].
Free interpreter and translation services are available 24 hours a day for anyone needing communication assistance. To help ensure a smooth hospital stay, please let your doctor and admitting account representative know in advance about your communication needs. If you need an interpreter or translator while in the hospital, please inform your patient care provider.
For deaf and hearing-impaired patients and their families, YNHPH provides interpreting services and/or special equipment free of charge. Staff will request communication aids and services as soon as the need for such services is determined. The hospital has a Deaf and Hard of Hearing Services Coordinator on staff during regular business hours. Additionally, we employ the services of outside agencies to provide both in-person and video remote interpreters. TTYs, assistive listening devices, volume-controlled telephones and pictographs are also available. For more information about these services, please call 203-688-8159, TTY or email deaf/[email protected].
Items lost in public areas around the hospital are often brought to the security desk at YNHPH or the Protective Services office behind the East Pavilion cafeteria at Yale New Haven Hospital. Call the YNHPH security desk or YNHH Protective Services, to inquire about a missing item or get directions to the office. For items lost in patient care areas, please speak to a staff member in the department or unit where the item was lost. Patients and family members are reminded to not bring valuables with them to the hospital and not leave personal items unattended.
